Call Flow Description

1. User Clicks On 'Call' Icon on the Business' Web Pag, for example:

   Click Here Now To Speak With A Customer Care Representative

2. iA Displays "Welcome Page" (Based on Subject Code)
3. User Enters The Phone Number For Callback
4. Call is launched to the user with a prompt and connect page displayed to user
5. User acknowledges with # key
6. Call is launched to merchant's phone (Based on Subject Code)
7. Agent hears whispers acknowledged with #
8. Agent and user are connected
9. Agent can push page images (Based on Touch Tone Table)