Tips & Tricks - Remedy/ManageIT support requests - Don’t trash it… treasure it!

Many have wondered… How do I check my ticket status?  How do I add information to my request?  How do I…  The answer is simple.  E-mail!  When you submit a support request, you receive a confirmation e-mail.  DON’T DELETE IT!  SAVE IT!  You can use it to check your ticket status (via a web link), add info to your ticket, and communicate with the technician assigned to your ticket.  So, the next time you get the comfirmation email, don’t trash it… treasure it!