Bob Hascall takes the reins at FMD
Bob Hascall, who became associate vice president for Facilities Management
on Jan. 1, plans to bring to the Emory campus many of the ideas and strategies
he has used at other universities over the years. Hascall replaces Dave
Gojdics, who retired in December after 13 years at Emory.
Since 1969, Hascall has served in facilities management roles at the University
of Southern California, the University of California at San Francisco, Western
Washington University and the University of Washington.
One idea that Hascall first implemented at San Francisco and later USC is
the Start Team approach, which brings together a cross-functional group
of employees, including carpenters, painters, electricians and plumbers,
who provide services to the university on a "see it, fix it" basis.
"These people regularly tour the facilities, and as they see things
that need fixing, they fix them," Hascall said. "No one asks them
to do it and no one writes a work order."
Hascall also has established apprenticeship programs that allow facilities
employees to acquire additional education and training required to pursue
a particular career path. Under the program, if a custodial or landscaping
employee has an aptitude for electrical work and wants to work toward becoming
an electrician, the university provides the training and opportunities for
on-the-job experience to qualify the employee for that job.
"We also set up a pay-for-skills program for skilled trades people
so they could advance themselves in pay by learning new and different skills,"
said Hascall. The program allows a plumber, for example, to move from Grade
I to Grade III based on the acquisition of certain additional skills. The
program allows employees to take the initiative to upgrade their pay without
having to wait for staff vacancies, Hascall explained.
Improving the building construction process will be one of Hascall's immediate
priorities at Emory. "As I understand it, there needs to be more structure
brought to the program of delivering projects to the campus, mainly in terms
of ensuring that things are kept on schedule and on budget," Hascall
said. "I also think there needs to be some focus on pedestrian and
vehicular traffic flow on campus. That seems to be very problematic, particularly
Above all, Hascall wants to know as much as possible what faculty and staff
need from Facilities Management. "I'm a very people-oriented person,"
he said. "I don't like to sit in my office writing memos or e-mail.
If there's a problem, I want to go out and understand what the problem is
myself. I want to talk with people and hear what they have to say. I want
employees to know who I am and to see me on a regular basis and have an
opportunity to talk with me if they have issues they want to discuss."
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