Emory Report
April 7, 2008
Volume 60, Number 26

Administrative Professional’s Day Conference
What began as Secretary’s Day has evolved into a time for educational opportunity. On April 23, Emory Professional Learning Programs at the Center for Lifelong Learning will host a day-long conference for administrative professionals.

The Administrative Professional’s Day Conference will take place in the Cox Hall Ballroom from 8 a.m. to 4:30 p.m. Presented with the International Association of Administrative Professionals, the conference provides continuing education credit for those with prior IAAP certification. A $150 fee covers two meals, program materials and parking.

For more information, visit

or call Jennifer John at


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April 7, 2008
Classes give support staff tools to improve processes

By Amye Walters

Last year Emory College launched a pilot program to provide employment education to its administrative staff. To date, nearly all of the College’s support staff have completed the Program Administrative Assistant Learning and Development Certificate. Given this success, Human Resource’s Learning Services Department “looked to scale it out across the University,” says Wanda Hayes, director. “It’s rare for any organization to invest to this degree at the administrative level,” she adds.

When interest exceeded expectations, Learning Services approved running two cohorts for the inaugural campus-wide Administrative Professional Program. One is already under way, having begun orientation on March 19. Another will begin in June with compressed summer courses. Both groups will graduate the program in March 2009. “The Administrative Professional Program is part of a larger strategy to support the University’s mission of employee development,” says Hayes.

To be eligible, employees must provide support services to any facet of Emory’s operations. In addition to administration roles, program coordinators and executive assistants can participate. Hayes stresses that the main requirement is full-time status and that the employee must have their supervisor’s support for the year-long program.

Coursework totals about 80 hours, comprising 10 class sessions and a process improvement project. After the third class session, enrollees work with a leader to apply a learned topic. In essence, this hands-on experiment allows the administrator to improve an actual process they have encountered within their department.