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Maintenance: Central Campus

The Facilities Management division of Campus Services handles maintenance requests in all of our residential facilities.

HOW TO FILE A WORK ORDER | EMERGENCY MAINTENACE | NON-MAINTENANCE REQUESTS | FAQs

To file a work order
Log on to your MyHousing web page and follow the instructions for routine maintenance requests. Routine requests might take up to 3 business days to complete. Keep this in mind when you submit a request on a Friday afternoon.
» CLICK HERE TO FILE A WORK ORDER

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Emergency Maintenance
If you are experiencing an emergency, please contact the Emory University Police Department immediately by dialing 911 (from any on-campus phone) or 404.727.6111 (from an off-campus number). Also contact any Residence Life staff member living in your residence hall for assistance.

The following problems are generally considered emergencies.

• Any situation that compromises the health and safety of a resident(s).
• Plumbing (floods—water overflowing, laundry machine overflowing, toilet overflowing)
• Electrical (no power in entire building)
• Glass (broken window or glass door)
• Fire Safety Equipment (missing fire extinguisher)
• Locks (broken locks)
• No Heat or Hot Water
• Entrance/Exit Doors (won’t close or lock)

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Non-Maintenance Requests
Work Orders CANNOT be submitted for the following items:

Lock Changes/Lost keys
If you have lost your keys or are locked out of your room, follow the Residence Life lock-out policy.

Carpet Cleaning/Replacement; Furniture Replacement/Removal; Painting
Contact your RA if you feel that your carpet is excessively dirty. The furniture that is in your room when you move in must remain in your room. Rooms are painted as needed during summer or holiday breaks.

Telephone/Cable TV/Network Problems/Repair (including Wireless)
Contact Library and Information Technology Services :: 404.727.7777

Computer Labs/Kiosks/Residence Hall Classrooms
Contact Library and Information Technology Services :: 404.727.7777

Vending Problems
Contact Food Services Liaison :: 404.727.4090

Laundry Machines Refunds and Repairs
Contact Mac-Gray Corporation :: 1.800.622.4729

Laundry EmoryCard Reader Problems
Contact EmoryCard :: 404.727.6095

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Frequently Asked Questions

1. How do I get something fixed?
Logon to your MyHousing web page and follow the instructions for routine maintenance requests.

2. What are the normal hours of the maintenance staff?
Normal work hours are 8:00 AM to 4:30 PM, Monday through Friday.

3. What kinds of problems does maintenance handle?
Heating and air conditioning (HVAC), hot water problems, no water, leaks, lock problems, door problems, securing exterior doors, windows, lights, power outages, and appliance problems.

4. What should I do if my sink is clogged?
You should use a plunger if available. DO NOT use Liquid Plumber or other drain cleaners. The use of drain cleaners may injure a maintenance mechanic.