Traveler Redress Inquiry Program (DHS TRIP)

The US Department of Homeland Security (DHS) launched its new Traveler Redress Inquiry Program (DHS TRIP). DSH TRIP can be used by individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening at transportation hubs--like airports and train stations--or crossing U.S. borders, including:

• denied or delayed airline boarding
• denied or delayed entry into and exit from the U.S. at a port of entry or border checkpoint
• continuously referred to additional (secondary) screening

DHS TRIP is a central gateway to address

• watch list misidentification issues
• situations where travelers believe they have faced screening problems at ports of entry
• situations where travelers believe they have been unfairly or incorrectly delayed, denied boarding or identified for additional screening at transportation hubs.

More information about the program can be accessed here: www.dhs.gov/xtrvlsec/programs/gc_1169676919316.shtm