Online Pathway to University Students

 

Frequently Asked Questions

How do I get a Network ID?

Why won't my Network ID and password work?

Why do I get this error when I attempt to Log in?
bea.jolt.ApplicationException
Webserver appears to be incorrectly configured

How can I request further assistance?

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How do I get a Network ID?

 

All students, staff, faculty and many applicants to the University are able to use OPUS in some capacity. Access to OPUS is by Emory Network ID and password.

Staff and faculty are assigned a Network ID when they are hired. Staff who wish to obtain access to student data in OPUS should complete the Request for Access Form and submit it to the Office of the Registrar at 100 B. Jones Center.

If you have been given a Network ID and password, you can find out what it is by going here:

 

First time user?
Obtain Network ID and Password.       

Forgot your Network ID and/or Password?
Please contact the Customer Support Center at (404)-727-7777.

 

 

Why won't my Network ID and password work?


Confirm that you have entered your Network ID and Password correctly.

 

Why do I get this error when I attempt to Log in?
bea.jolt.ApplicationException

 

This error can be caused by an incorrect netid/password OR by problems on the user's browser or desktop. To correct the problem, try the following resolutions:

If you are currently an Emory faculty, staff or student, you can verify your netid and synchronize your user password at https://password.service.emory.edu/.

  1. If you are a new Emory user, you can obtain your ID & password at https://www.app.emory.edu/acm/getpassword.cfm.
  2. If you still do not know your Emory netid and password, contact the Emory Help Desk at (404)-727-7777 for assistance with your ID and password.
  3. If your problem persists, turn off pop-up blocker on your Web Browser (e.g., Internet Explorer) for this website.
  4. If your problem persists, remove 3rd-party Toolbars -- e.g., Google, Yahoo, MSN. (In Internet Explorer, uncheck active Toolbars by clicking View > Toolbars)
  5. If your problem persists, remove adware and spyware from your PC. We recommend running multiple adware/spyware remedies periodically. E.g., AdAware, Spybot, SpywareDoctor, MS AntiSpyware. You can obtain free adware/spyware removal software at http://www.download.com.

 

If your problem persists, contact the Emory Help Desk at (404)-727-7777.

 

Why do I get this error when I attempt to Login?
Webserver appears to be incorrectly configured

 

Multiple sources will cause this error message to appear and therefore multiple resolutions must often be employed to correct the problem.

  1. Your web browser cache needs to be cleared. To do this follow the instructions on the Browser Cache Clearing page.
  2. There are multiple computers on the network with the same name. You know this is an issue when you start your computer you are given an error message indicating that there is another computer with the same name on the network. If you need assistance changing your computer name and you are:
    • Faculty and Staff, please contact your local support or Emory Help Desk at 7-7777.
    • On Campus Student, please contact your Residence Hall Technical Support.
    • Off Campus Student, please contact Emory Help Desk at (404)727-7777.
  3. If you are handling cookies on a per site basis then you will need to add https://psoftsa.cc.emory.edu to your list. There may be an emory.edu domain listed already, but that is not sufficient you must add https://psoftsa.cc.emory.edu.

 

How can I request further assistance?

Email the ASK OPUS help group.