Heather Mugg has worked in higher education for the past 15 years.  Her professional career began at the Goizueta Business School where she managed all degree program operations and student service functions until the fall of 1997.

Mugg left Emory to participate in an entrepreneurial venture in proprietary education at American InterContinental University (AIU).  At AIU, she was the campus director for the Dunwoody Campus, $12 million operation.  She was rehired by Emory in February 1999 by the Provost's Office, as a project director to lead the implementation of the Oracle/PeopleSoft Student System. 

Her strengths are in leadership, operational effectiveness, budgetary judiciousness and business analysis. In addition to implementing online student services for the four central administrative areas, Mugg led the University initiative to add additional schools to Oracle/PeopleSoft Admissions.  Since the initial “go-live” in July 1999, she has also led Admissions' implementation efforts for four other Emory Schools:  Nursing, Business, Public Health, and Allied Health. 

Her experience and passion for education found focus through project management in support of student service initiatives.  Her project list includes: the first upgrade of the Oracle/PeopleSoft student system, acting as a special projects co-chair to assist the provost with an Organizational and Operational review of Central Admissions and Financial Aid, improving and automating Courtesy Scholarship processing using newly developed online self-service features, automating management of Mandatory Health Insurance Compliance, and the implementation of a new Housing System.

Mugg received her undergraduate degree from Emory University in 1991.  She completed her master's degree at Georgia State in 1995.  She was recently appointed to serve on the board of directors for the Emory Federal Credit Union.  In addition to her work at Emory, Mugg occasionally teaches at Mercer University as an adjunct in a non-traditional degree program and is also certified to teach Early Childhood Education.  She is a mentor in the Mentor Emory program and volunteers through her church, Tucker Christian.