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Emory Forward

The Emory Forward website serves as a hub for information as the university community continues a phased-in return to campus. View videos, gain self-care tips and explore Emory’s detailed health and safety plan.

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Frequently Asked Questions

Coronaviruses are a group of viruses that can cause several symptoms including fever, coughing, shortness of breath and difficulty breathing. The disease caused by this novel coronavirus has been named COVID-19. The majority of people experience mild symptoms, while others have severe illness that can lead to death. Patients who are older and have pre-existing medical problems appear to be at the highest risk for complications.


  • Students (both on and off campus) can access the patient portal and send a MESSAGE (far-left column) to the “COVID-19 Assessment Provider.” A nurse and/or provider will review your message and call you back with management recommendations within four hours (Monday through Friday from 9 a.m. to 4 p.m.).
  • The provider will make recommendations based on your individual assessment and circumstances. Some students are able to recuperate at home and others will need to be evaluated in person. At this time, testing is limited at Student Health Services and Emory testing centers are being reserved for health care providers and those with chronic medical conditions. 
  • For students with urgent and after hours concerns, including weekends, please call 404-727-7551.
  • Oxford students residing on the Atlanta campus should contact Oxford Student Health Services Monday through Friday from 9 a.m. to 5 p.m. Please call 770-784-8376 or email For after-hours care, call 404-727-7551 and press “0” for assistance.
  • If you are experiencing severe symptoms, dial 911 or call the Emergency Room before you go and notify them that you could possibly have been exposed to either confirmed or suspected COVID-19 cases.


What do I do if I am sick?

  • If you are sick, remain at home.
  • Contact your personal doctor for guidance.
  • Stay at home until you are instructed to leave except to get medical care. Review the steps to prevent the spread of COVID-19.
  • If you are having chest pain, serious difficulty breathing or any other type of medical emergency, call 911.

What do I do if I believe I have been exposed to COVID-19?

  • If you have symptoms (fever >100°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from typical seasonal allergies, body aches, fatigue, diarrhea), stay home and call the COVID information line at 404-712-COVID (404-712-6843) for guidance.
  • If you don't have symptoms, you may continue to work and should self-monitor for symptoms.

Should I self-monitor for symptoms?

  • COVID-19 is circulating within the greater-Atlanta community. All of us may have had exposure, and symptoms can be mild. Everyone should be self-monitoring for symptoms (fever >100°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from typical seasonal allergies, body aches, fatigue, diarrhea).

What should I do if I have symptoms of COVID-19?

  • Stay home and notify your primary care provider and call the Emory Healthcare COVID Information & Nurses line at 404-71-COVID (404-712-6843) for consultation. They will instruct you on your next steps which may require testing. 
  • If you are directed to get a test after calling the COVID-19 hotline and you test positive for COVID-19, you will be advised of next steps
  • If you test positive for COVID-19 from another testing facility (i.e. public health facility, doctor’s office, etc.), you are required to report the positive test result by calling the Office of Injury Management (OIM) at 404-686-8587 where you will receive further instructions about next steps. 

Is testing for Emory employees available?

  • Call the COVID information line at 404-71-COVID (404-712-6843) to be evaluated for a testing appointment and receive real-time guidance from a trained clinician. 

What if I have questions about how I am feeling or about Emory’s guidance?

  • Please contact the COVID information line (404-712-6843) to ask questions.

Should I be concerned about the possibility of asymptomatic or mildly-symptomatic transmission?

  • Emory continues to follow new research about the degree to which this occurs with COVID-19. For adults and in health care settings, it appears that those with some symptoms are the primary drivers of the spread of this virus. It appears that those with mild symptoms can be contagious, which is why Emory recommends symptom self-monitoring. (7/1)

Although the Emory campus is not closed, all Atlanta and Oxford campus buildings have been secured since March 23 and are only accessible with an active Emory ID card. This security measure is necessary for protection of personnel and property as a result of changes to the campus operating environment due to COVID-19. For more information, please see the Campus Services website.

Most faculty, staff and students have active Emory ID cards that will permit access to their buildings, but we anticipate some may not. Should you not have the necessary access to your buildings, please call the Emory Police Department at 404-727-6115 and coordinate with your department to provide access. Please note that various facilities across campus may have different operating postures to meet their mission requirements such as library services.

Learn more information about EmoryCard resources and the office.

The following buildings are currently closed on the Atlanta campus:

  • Woodruff P.E. Center
  • Student Activity & Academic Center (except mail and dining)
  • Emory Student Center
  • Alumni Memorial University Center
  • Schwartz Center for Performing Arts
  • Carlos Museum
  • All Emory Libraries
  • Barnes & Noble Bookstore
The following buildings are closed on the Oxford campus:
  • All residence halls
  • Language Hall
  • Humanities Hall
  • Pierce Hall
  • Hopkins Hall
  • Seney Hall
  • Science Building
  • Chapel
  • Phi Gamma
  • Tarbutton/Few Hall
  • Williams Gym
  • Library
  • Candler Hall
  • Oxford Student Center (3/28)

Emory is indefinitely suspending all official and previously authorized international and domestic travel for students, faculty and staff.

This restriction includes travel for university-related activities such as teaching, study abroad, conferences, internships, research, recruiting, business meetings and special events. Any requests for approval of international travel must be made through the Executive Travel Safety Committee and submitted to

In keeping with the university’s indefinite suspension of international travel, Emory canceled all Emory-sponsored undergraduate international travel for summer 2020, including summer-study-abroad programs. Emory also encourages faculty and staff responsible for organizing any summer 2020 Emory-sponsored international travel for graduate or professional students, either group or individual, to reconsider their plans, as such travel may not be allowed given the uncertain duration of the international travel suspension.

All university-sponsored domestic travel is suspended. Older adults and those who have certain medical conditions should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places and avoiding travel.

Emory Healthcare, Grady Health System, Children’s Healthcare of Atlanta and the VA Medical Center may implement more restrictive travel policies for health care personnel. Faculty and staff who have clinical responsibilities or whose workspaces are located in a clinical facility should follow the travel guidelines provided by their respective clinical institutions.

Emory strongly encourages you to reconsider your personal domestic and international travel in the context of the COVID-19 pandemic. Avoid all travel to countries with ongoing widespread sustained transmission of COVID-19 and consider the implications of any travel that might require 14 days of social distancing upon return to the United States. As noted above, older adults and those who have certain medical conditions should avoid situations that put them at increased risk. This entails avoiding crowded places and avoiding nonessential travel on long plane trips.

Travel guidance is being reviewed regularly and will be updated as new information about the COVID-19 pandemic becomes available.

When the spread of COVID-19 was first reported in the U.S., Emory increased the frequency and intensity of its cleaning regimen in all areas of the university, focusing on common areas such as bathrooms, dining facilities and meeting rooms.

If students or other members of the university community are tested for COVID-19, a special team of environmental health experts is immediately brought in to clean and disinfect the individual’s residence, including the bathroom and high-touch areas such as surfaces and doorknobs.

Emory’s commitment to the health and safety of our community is paramount. Representatives from environmental health, emergency preparedness, health care, campus life and many other units are taking action around-the-clock to prevent the spread of COVID-19 among members of our community. 

View Emory's Health and Safety Plan.

For patients who test presumptive positive, depending on their condition, they may or may not remain in the hospital. In some instances, patients may be sent home for home quarantine in coordination with the Georgia Department of Public Health. If a patient requires hospital care, Emory Healthcare is fully prepared and equipped to treat the patient. We are following all established screening protocols and have implemented infection-control best practices throughout the health system.

Emory Healthcare is working closely with state and local public health agencies. Given our unique expertise with infectious disease care and research, we are actively monitoring the coronavirus situation. We are following all protocols and safety measures to ensure patients, their families and our health care community remain safe and we will continue to keep the public educated and informed.

Please see the CDC's guidelines for What to Do If You Are Sick, including ways to help prevent spreading the virus to others.

We should all be self-monitoring and practicing social distancing to help prevent spread of the infection. We have a moral and ethical obligation to protect vulnerable members of our communities as well as ourselves.

Good hygiene, particularly hand hygiene, can reduce the risk of many infections, including COVID-19.

The following tips can help keep everyone healthy:

  • Wash your hands frequently with soap and water. Use hand sanitizer if soap and water are not available.
  • Stay home when you are sick and seek medical attention if symptoms worsen.
  • Avoid close contact with those who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Cover your mouth when coughing or sneezing.
  • Clean and disinfect surfaces. 

Find detailed answers to immigration issues related to COVID-19, including the implications of remote learning and working, on the International Student and Scholar Services (ISSS) FAQ page or reach out to an ISSS adviser

Below are links to several resources. Emory will continue to provide updates as more details become available.

Emory also offers support resources that are available to faculty, staff and students who would like help responding to various concerns affecting their well-being:

  • Counseling and Psychological Services (CAPS) provides individual, group and couples counseling; stress- management classes; and community outreach to provide support for students and assist them in negotiating emotional and interpersonal difficulties as they matriculate through Emory University. You can reach the office at 404.727.7450.
  • Oxford College students seeking counseling and/or psychological services should contact the Office of Counseling and Career Services at 770.784.8394.
  • Student Health Services offers free psychiatric services for all enrolled Emory students. Services include diagnostic psychiatric evaluations, medication evaluations, long-term management of psychiatric medications and community referrals. Find out more information about reaching Student Health Services for after-hours emergencies or call 404.727.7551. Those seeking these services on the Oxford College campus should contact its office of Student Health Services, 770.784.8376 or
  • Office of Spiritual and Religious Life has offices in Cannon Chapel (Suite 316) and the Alumni Memorial University Center (Suite 125). The office offers worship, prayer, meditation and retreats; support for religious and philosophical communities; educational and spiritual programs; connections with service and social justice efforts; confidential pastoral counseling; and support with planning vigils and other rituals for students, faculty and staff. Call 404.727.6226 or email On the Oxford College campus, contact Chaplain Lyn Pace, 770.784.8392 or
  • Student Intervention Services assists students in times of crisis. It also offers impartial, judgment-free counsel for students seeking guidance and assistance through life's ongoing challenges. You may reach the office at 404.430.1120.
  • Faculty Staff Assistance Program provides support for employees, including daytime emergency appointments and on-call after-hours services. Visit the emergency services webpage or call 404.727.9355 (WELL). 

Emory encourages everyone to prioritize their mental health and wellbeing in the coming days and weeks.

The follow resources are available regardless of whether you are on campus or at home:

  • Students should contact Counseling and Psychological Services. Oxford students who have previously worked with someone in the Office of Counseling and Career Services (CCS) should contact their counselor directly email to schedule a meeting. Their email addresses can be found on the CCS section of Inside Oxford

    Oxford students who would like to use CCS services and have not received services from CCS in the current academic year should contact Emory’s Office of Counseling and Psychological Services (CAPS) at 770-784-8394. Someone will help you schedule either an-person appointment or a phone consultation to discuss available.
Question about COVID-19?

Fill out this form if you seek additional information about how Emory is responding to COVID-19.


Resources and Information

Emory Support Resources

Emory also offers support resources that are available to faculty, staff and students who would like help responding to various concerns affecting their well-being.


Working Through COVID-19

Emory University Human Resources has set up a website with guidance for employees and supervisors. Your unit/work area leaders will provide guidance about when you should return to work on campus.

View the Working Through COVID-19 website

Research Essentials

Emory's Office of Research Administration has set up a website for researchers so they can get pertinent, updated information in one place. Investigators will find the latest research guidance as well as other important and timely resources.

View Research Resources

Centers for Disease Control and Prevention

The Centers for Disease Control and Prevention (CDC) has extensive information about the disease. The CDC issues guidance for travelers returning from countries with wide-spread ongoing transmission of the disease and offers additional resources.

View Guidance

Georgia Department of Public Health

The Georgia Department of Public Health is the state’s official COVID-19 response team. Its website includes information, guidances, and daily status reports.

View information for Georgians

Legal Resources for the COVID-19 Crisis

The pandemic is an important time to consider legal issues related to health care, including wills, powers of attorney and advance directives. Emory Law offers useful information and links for the general public and additional services to medical residents completing their training in the Emory School of Medicine.

View Resources