Frequently Asked Questions

Coronaviruses are a group of viruses that can cause several symptoms including fever, coughing, shortness of breath and difficulty breathing. The disease caused by this novel coronavirus has been named COVID-19.  The majority of people experience mild symptoms, while others have severe illnesses including reports of the virus leading to death. Patients who are older and have pre-existing medical problems appear to be at the highest risk for complications.

The State of Georgia has a new COVID-19 hotline:(844) 442-2681. If you believe that you are experiencing symptoms of COVID-19 or have been exposed to the novel coronavirus, please contact your primary care doctor or an urgent care clinic. Please do not show up unannounced at an emergency room or health care facility.

If you are having chest pain, serious difficulty breathing, or another type of medical emergency, please call 911. 

Emory Healthcare is treating a number of patients who have tested positive for COVID-19. We are committed to maintaining patient privacy in accordance with federal regulations. The coronavirus situation remains fluid and we are prepared to see more admissions and ambulatory visits moving forward. For patients who test presumptive positive, depending on their condition, they may or may not remain in the hospital. In some instances, patients may be sent home for home quarantine in coordination with Georgia Department of Public Health to await a confirmation from the CDC. If a test result is confirmed and the patient requires hospital care, Emory Healthcare is fully prepared and equipped to treat the patient. We are following all established screening protocols and have implemented infection control best practices throughout the health system.

Emory Healthcare is working closely with state and local public health agencies in following potential COVID-19 cases. Emory Healthcare has unique expertise with infectious disease care and research, and we are actively monitoring the coronavirus situation. We are following all protocols and safety measures to ensure patients, their families and our health care community remain safe and we will continue to keep the public educated and informed.

Please see the CDC's guidelines for What to Do if You are Sick, including ways to help prevent spreading the virus to others.

We should all be self-monitoring and practicing social distancing to help prevent spread of the infection. We have a moral and ethical obligation to protect vulnerable members of our communities as well as ourselves.

Good hygiene, particularly hand hygiene, can reduce the risk of many infections, including COVID-19.

The following tips can help keep everyone healthy:

  • Wash your hands frequently with soap and water. Use hand sanitizer if soap and water are not available.
  • Stay home when you are sick and seek medical attention if symptoms worsen.
  • Avoid close contact with those who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Cover your mouth when coughing or sneezing.
  • Clean and disinfect surfaces.

Below are links to several resources. Emory will continue to provide updates as more details become available.

Third Party Resources

Center for Disease Control and Prevention (CDC) – Novel Coronavirus website
The CDC website provide detailed information about symptoms; specific information for older adults and medical conditions; resources for traveler, school and childcare consumers, guidance for Businesses and Employers, and specific information for community and faith-based organizations; and healthcare provider resources.

World Health Information – Novel Coronavirus website
The WHO provides safety information, situation updates, and research and guidance about Coronavirus disease 2019 (COVID-19). 

Applicable Resource from Emory Healthcare's TravelWell Center

Centers for Disease Control and Prevention (CDC) Travelers’ Health Website
Information about travel-related vaccinations and other health precautions and up-to-date travel health advisories.

U.S. Department of State, Bureau of Consular Affairs 
Country-specific travel warnings and general information regarding security and safety for international travelers.

World Health Organization (WHO) International Travel and Health Information  
In-depth information for world travelers, such as disease distribution maps and travel health risk updates.

CDC Travel Podcasts 
Podcasts on an array of topics pertinent to international travel, many featuring TravelWell co-director Phyllis Kozarsky, MD.

International Society of Travel Medicine (ISTM) Global Travel Clinic Directory

Transportation Security Administration (TSA) Traveler Information 
Information about air travel, including acceptable identification, items permitted in carry-on baggage and details about security screening.