FAQs


Frequently Asked Questions

Coronaviruses are a group of viruses that can cause several symptoms including fever, coughing, shortness of breath and difficulty breathing. The disease caused by this novel coronavirus has been named COVID-19. The majority of people experience mild symptoms, while others have severe illness that can lead to death. Patients who are older and have pre-existing medical problems appear to be at the highest risk for complications.

Students

  • Students (both on and off campus) can access the patient portal and send a MESSAGE (far-left column) to the “COVID-19 Assessment Provider.” A nurse and/or provider will review your message and call you back with management recommendations within four hours (Monday through Friday from 9 a.m. to 4 p.m.).
  • The provider will make recommendations based on your individual assessment and circumstances. Some students are able to recuperate at home and others will need to be evaluated in person. At this time, testing is limited at Student Health Services and Emory testing centers are being reserved for health care providers and those with chronic medical conditions. 
  • For students with urgent and after hours concerns, including weekends, please call 404-727-7551.
  • Oxford students residing on the Atlanta campus should contact Oxford Student Health Services Monday through Friday from 9 a.m. to 5 p.m. Please call 770-784-8376 or email oxfordshs@emory.edu. For after-hours care, call 404-727-7551 and press “0” for assistance.
  • If you are experiencing severe symptoms, dial 911 or call the Emergency Room before you go and notify them that you could possibly have been exposed to either confirmed or suspected COVID-19 cases.

Employees

What do I do if I am sick?

  • If you are sick, remain at home.
  • Contact your personal doctor for guidance.
  • Stay at home until you are instructed to leave except to get medical care. Review the steps to prevent the spread of COVID-19.
  • If you are having chest pain, serious difficulty breathing or any other type of medical emergency, call 911.

What do I do if I believe I have been exposed to COVID-19?

  • If you have symptoms (fever >100°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from typical seasonal allergies, body aches, fatigue, diarrhea), stay home and call the COVID information line at 404-712-COVID (404-712-6843) for guidance.
  • If you don't have symptoms, you may continue to work and should self-monitor for symptoms.

Should I self-monitor for symptoms?

  • COVID-19 is circulating within the greater-Atlanta community. All of us may have had exposure, and symptoms can be mild. Everyone should be self-monitoring for symptoms (fever >100°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from typical seasonal allergies, body aches, fatigue, diarrhea).

Is testing for Emory employees available?

  • -Call the COVID information line at 404-712-COVID (404-712-6843) to be evaluated for a testing appointment and receive real-time guidance from a trained clinician. 

What if I have questions about how I am feeling or about Emory’s guidance?

  • Please contact the COVID information line (404-712-6843) to ask questions.

Should I be concerned about the possibility of asymptomatic or mildly-symptomatic transmission?

  • Emory continues to follow new research about the degree to which this occurs with COVID-19. For adults and in health care settings, it appears that those with some symptoms are the primary drivers of the spread of this virus. It appears that those with mild symptoms can be contagious, which is why Emory recommends symptom self-monitoring.

Although the Emory campus is not closed, all Atlanta and Oxford campus buildings have been secured since March 23 and are only accessible with an active Emory ID card. This security measure is necessary for protection of personnel and property as a result of changes to the campus operating environment due to COVID-19. For more information, please see the Campus Services website.

Most faculty, staff and students have active Emory ID cards that will permit access to their buildings, but we anticipate some may not. Should you not have the necessary access to your buildings, please call the Emory Police Department at 404-727-6115 and coordinate with your department to provide access. Please note that various facilities across campus may have different operating postures to meet their mission requirements such as library services.

Learn more information about EmoryCard resources and the office.

The following buildings are currently closed on the Atlanta campus:

  • Woodruff P.E. Center
  • Student Activity & Academic Center (except mail and dining)
  • Emory Student Center
  • Alumni Memorial University Center
  • Schwartz Center for Performing Arts
  • Carlos Museum
  • All Emory Libraries
  • Barnes & Noble Bookstore
The following buildings are closed on the Oxford campus:
  • All residence halls
  • Language Hall
  • Humanities Hall
  • Pierce Hall
  • Hopkins Hall
  • Seney Hall
  • Science Building
  • Chapel
  • Phi Gamma
  • Tarbutton/Few Hall
  • Williams Gym
  • Library
  • Candler Hall
  • Oxford Student Center (3/28)

Emory is indefinitely suspending all official and previously authorized international and domestic travel for students, faculty and staff.

This restriction includes travel for university-related activities such as teaching, study abroad, conferences, internships, research, recruiting, business meetings and special events. Any requests for approval of international travel must be made through the Executive Travel Safety Committee and submitted to global@emory.edu.

In keeping with the university’s indefinite suspension of international travel, Emory canceled all Emory-sponsored undergraduate international travel for summer 2020, including summer-study-abroad programs. Emory also encourages faculty and staff responsible for organizing any summer 2020 Emory-sponsored international travel for graduate or professional students, either group or individual, to reconsider their plans, as such travel may not be allowed given the uncertain duration of the international travel suspension.

All university-sponsored domestic travel is suspended. Older adults and those who have certain medical conditions should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places and avoiding travel.

Emory Healthcare, Grady Health System, Children’s Healthcare of Atlanta and the VA Medical Center may implement more restrictive travel policies for health care personnel. Faculty and staff who have clinical responsibilities or whose workspaces are located in a clinical facility should follow the travel guidelines provided by their respective clinical institutions.

Emory strongly encourages you to reconsider your personal domestic and international travel in the context of the COVID-19 pandemic. Avoid all travel to countries with ongoing widespread sustained transmission of COVID-19 and consider the implications of any travel that might require 14 days of social distancing upon return to the United States. As noted above, older adults and those who have certain medical conditions should avoid situations that put them at increased risk. This entails avoiding crowded places and avoiding nonessential travel on long plane trips.

Travel guidance is being reviewed regularly and will be updated as new information about the COVID-19 pandemic becomes available.

When the spread of COVID-19 was first reported in the U.S., Emory increased the frequency and intensity of its cleaning regimen in all areas of the university, focusing on common areas such as bathrooms, dining facilities and meeting rooms.

If students or other members of the university community are tested for COVID-19, a special team of environmental health experts is immediately brought in to clean and disinfect the individual’s residence, including the bathroom and high-touch areas such as surfaces and doorknobs.

Emory’s commitment to the health and safety of our community is paramount. Representatives from environmental health, emergency preparedness, health care, campus life and many other units are taking action around-the-clock to prevent the spread of COVID-19 among members of our community. 

View Emory's Health and Safety Plan.

For patients who test presumptive positive, depending on their condition, they may or may not remain in the hospital. In some instances, patients may be sent home for home quarantine in coordination with the Georgia Department of Public Health. If a patient requires hospital care, Emory Healthcare is fully prepared and equipped to treat the patient. We are following all established screening protocols and have implemented infection-control best practices throughout the health system.

Emory Healthcare is working closely with state and local public health agencies. Given our unique expertise with infectious disease care and research, we are actively monitoring the coronavirus situation. We are following all protocols and safety measures to ensure patients, their families and our health care community remain safe and we will continue to keep the public educated and informed.

Please see the CDC's guidelines for What to Do If You Are Sick, including ways to help prevent spreading the virus to others.

We should all be self-monitoring and practicing social distancing to help prevent spread of the infection. We have a moral and ethical obligation to protect vulnerable members of our communities as well as ourselves.

Good hygiene, particularly hand hygiene, can reduce the risk of many infections, including COVID-19.

The following tips can help keep everyone healthy:

  • Wash your hands frequently with soap and water. Use hand sanitizer if soap and water are not available.
  • Stay home when you are sick and seek medical attention if symptoms worsen.
  • Avoid close contact with those who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Cover your mouth when coughing or sneezing.
  • Clean and disinfect surfaces. 

Find detailed answers to immigration issues related to COVID-19, including the implications of remote learning and working, on the International Student and Scholar Services (ISSS) FAQ page or reach out to an ISSS adviser

Below are links to several resources. Emory will continue to provide updates as more details become available.

Emory also offers support resources that are available to faculty, staff and students who would like help responding to various concerns affecting their well-being:

  • Counseling and Psychological Services (CAPS) provides individual, group and couples counseling; stress- management classes; and community outreach to provide support for students and assist them in negotiating emotional and interpersonal difficulties as they matriculate through Emory University. You can reach the office at 404.727.7450.
  • Oxford College students seeking counseling and/or psychological services should contact the Office of Counseling and Career Services at 770.784.8394.
  • Student Health Services offers free psychiatric services for all enrolled Emory students. Services include diagnostic psychiatric evaluations, medication evaluations, long-term management of psychiatric medications and community referrals. Find out more information about reaching Student Health Services for after-hours emergencies or call 404.727.7551. Those seeking these services on the Oxford College campus should contact its office of Student Health Services, 770.784.8376 or oxfordshs@emory.edu.
  • Office of Spiritual and Religious Life has offices in Cannon Chapel (Suite 316) and the Alumni Memorial University Center (Suite 125). The office offers worship, prayer, meditation and retreats; support for religious and philosophical communities; educational and spiritual programs; connections with service and social justice efforts; confidential pastoral counseling; and support with planning vigils and other rituals for students, faculty and staff. Call 404.727.6226 or email religiouslife@emory.edu. On the Oxford College campus, contact Chaplain Lyn Pace, 770.784.8392 or ppace@emory.edu.
  • Student Intervention Services assists students in times of crisis. It also offers impartial, judgment-free counsel for students seeking guidance and assistance through life's ongoing challenges. You may reach the office at 404.430.1120.
  • Faculty Staff Assistance Program provides support for employees, including daytime emergency appointments and on-call after-hours services. Visit the emergency services webpage or call 404.727.9355 (WELL). 

Emory encourages everyone to prioritize their mental health and wellbeing in the coming days and weeks.

The follow resources are available regardless of whether you are on campus or at home:

  • Students should contact Counseling and Psychological Services. Oxford students who have previously worked with someone in the Office of Counseling and Career Services (CCS) should contact their counselor directly email to schedule a meeting. Their email addresses can be found on the CCS section of Inside Oxford

    Oxford students who would like to use CCS services and have not received services from CCS in the current academic year should contact Emory’s Office of Counseling and Psychological Services (CAPS) at 770-784-8394. Someone will help you schedule either an-person appointment or a phone consultation to discuss available.

Classes

Classes for the remainder of the spring semester were held remotely and summer classes are being held remotely.

Information about online programming for the summer is available through your school registrar and on the Course Atlas website. Many of Emory’s summer offerings were specifically designed for online learning and are routinely offered in that format. If you were considering enrolling in summer courses, please review these offerings, connect with your adviser if necessary and complete your summer registration by the deadline established by your school or program.

The university will offer both online and in-person classes this fall, allowing us to provide the excellence of an Emory education to all students.

For the fall semester, the academic calendar will shift to start on August 19, with classes ending by Thanksgiving and exams conducted remotely.

The traditional schedule will be further modified by holding classes on Labor Day and eliminating Fall Break. Graduate and professional schools may amend this schedule slightly to meet curricular needs. (Note: The calendars for graduate, professional and select undergraduate programs may start a bit earlier or later and include different milestone dates. Please refer to your school’s website for further details.)

No. Emory has canceled all university-sponsored study abroad for fall 2020. This was a difficult decision and we know it will be incredibly disappointing to many students. Our primary concerns were protecting the health and safety of our community, avoiding the uncertainty related to global travel, and supporting the sponsoring organizations for these programs. (4/14)

In a remote learning environment, it’s easy to get disoriented or even detached. We recommend you keep a regular schedule as much as possible so you can get back to your normal rhythms.

Most Emory courses already have an associated site in Canvas, which your professor can use to share resources, deliver assessments, facilitate online discussions and grade student work. 

Remote Learning Accommodations: Students

You may contact the DAS at accessibility@emory.edu. At Oxford, you may contact the DAS at oas_oxford@emory.edu. You will be asked to arrange a time to speak by phone or via a Zoom meeting.

You should coordinate requests for accessibility accommodations with Emory’s Office of Accessibility Services (OAS).

  • Students who have already registered with OAS can update documentation and request additional services here.
  • Students who have never used OAS services before can learn more about how the office supports students here

Yes. Note takers who have been hired as an accommodation for students will continue to take notes when lectures are presented with an auditory component. Lectures may be presented live at a specific time or recorded for viewing at the convenience of the student. In both cases, note takers will take and upload notes using the Accommodate Note Taking Exchange portal.

Completed Flexibility with Attendance agreements will be honored through reasonable modifications to the structure of the agreements as needed with classes that shift to online instruction. If your course does not require you to participate live, attendance accommodations are not applicable. Please contact your faculty to discuss any additional barriers presented by changes to the course format. Contact DAS (Atlanta: oas_testing@emory.edu; Oxford: oxfordtesting@emory.edu) if you have any questions.

Extended time: Approved extended time is applicable when the exam has a finite amount of working time (i.e., 75 minutes, 3 hours). If the exam is available for a period of time (I.e., day or several days) but you have a defined amount of working time (i.e., 75 minutes) once you open your exam, your extended time would be applied as is done for in-class exams. If, however, the exam is available for several days with no specific amount of working time indicated, then extended time does not apply when the working time is more than 24 hours. To clarify how your extended time should be applied, please contact DAS (Atlanta: oas_testing@emory.edu; Oxford: oxfordtesting@emory.edu).


Tests, quizzes and exams given during this time period may be offered through Canvas or another Learning Management system. In this instance, the platform controls the amount of the time and will shut down when the time allotted expires. When the exam has a specific amount of working time, please make sure to confirm your extended time accommodation with your faculty member so the timing of the exam can be adjusted for you to reflect the amount of extra time that has been approved for you.


Rest breaks: Rest breaks would be applicable for an exam that is administered with a specific amount of working time. As described above, platforms such as Canvas involve setting the start and end times for the exam to be available to you. It is imperative that you communicate well in advance with your faculty so that your exam timing can be adjusted to include the total amount of rest break time that you are approved to take. As always, if you do not take the approved break, you should end your exam early by the amount of time. 


If you have stop-the-clock rest breaks, you should request that the timing be set for more time than the regular administration, but you will only use the amount of extra time taken for the needed breaks. As with an in-class exam, the honor code applies to your appropriate use of the working time and breaks. 


Large print exams: If you have any concerns about the ability to use your laptop to magnify the size of exams, please contact your faculty to ensure that the exam is available in a format conducive to magnification.


Other: If you receive other testing accommodations that will be impacted by the change in test administration, please communicate with your instructor immediately to discuss options. DAS is available to assist as needed in discussions about how to apply accommodations.

Remote Learning Accommodations: Faculty

Resources with detailed guidance on how to ensure accessibility while teaching virtually are available on the Creating Accessible Canvas Content webpage. A link to these resources has been added to the Keep Teaching in Canvas webpage. If you need additional guidance, you can also schedule a consultation with a LITS representative. (3/23)

The most commonly used online learning platforms allow faculty to extend the time of their exam for students who have accommodations. You can find more information about how to extend the time on an exam using Canvas here. (3/20)

Please note that for an 80-minute exam, a student with 50% (i.e. time and half) extended time should be given 120 minutes while a student with 100% (i.e. double time) extended time would get 160 minutes. (3/20)

If you are administering an exam online, students are responsible for finding an environment that can work for them. If possible, consider setting up your exam in a way that does not have to be taken at a specific time of day (for example, a student can take the exam anytime on Monday, Sept. 21). This may allow students who are in a busy household to take the exam at a time of day when their house is quieter. (3/20)

If you allow students unlimited time to complete an exam before a deadline, extended testing time would not apply. For instance, if you have an essay exam that is due by Sept. 21, you would not have to provided extended time if there is not time restriction imposed for the student to complete it in one sitting. (3/20)

If you have a student who needs to use a reader or scribe for their exams, please consult with the OAS staff member listed on the Accommodation Letter, so we can work this out with you and the student. Due to the online environment, there will need to be some flexibility considered when discussing solutions. (3/20)

There are some students who may need to take frequent breaks during their exam. Depending on how you plan to administer your exam this may or may not need to be addressed. If you or a student has concerns about how this will work, please reach out to DAS staff (Atlanta: accessibility@emory.edu; Oxford: oas_oxford@emory.edu). (3/20)

Some students may have issues or concerns around using proctoring software for any number of reasons. You could consider using alternatives such as a "paper" exam that you email them or design the exam in a way that would not necessitate proctoring software. Contact your program chair or academic deans to determine your approach. (3/20)

If you have a student who needs to use a calculator for their exams, please consider setting up your exam in a way that does not prevent a calculator on their work surface. If an online proctoring service is used, it is important to inform the proctor of specific items that will be allowed during the testing session. (3/20)

Students who are serving as note takers will receive communication from our office that they are still expected to take notes if any audio or video lecture material is being presented. If you or the student have specific questions about how notetaking will work for them please contact DAS (Atlanta: oas_notetaking@emory.edu; Oxford: oxfordnotetaking@emory.edu). (3/20)

It is understandable that many university students might be experiencing issues with accessing their courses or submitting assignments on time. For students who have these approved accommodations, DAS staff can assist the student and professor in navigating what this might look like on a course by course basis (Atlanta: oas_notetaking@emory.edu; Oxford: oxfordnotetaking@emory.edu). (3/20)

DAS has been in touch with faculty of those students who use American Sign Language Interpreters or Communication Access Realtime Translation in the classroom. If you have a student in your class using these accommodations, and haven't heard from the DAS, please contact the department (Atlanta: accessibility@emory.edu; Oxford: oas_oxford@emory.edu). (3/20)

DAS strongly encourages the use of captions for any video or audio created. You can find additional information about captioning in Canvas or Zoom: https://canvas-support.emory.edu/design/accessibility-in-canvas.html. (3/20)

If a student receives other accommodations that will be impacted by the change in course administration, please communicate with the student immediately to discuss options. DAS staff is available to assist as needed in conversations about how to apply accommodations. (3/20)

Financial Impact

Emory has lost revenue related to the suspension of mission-related activities and incurred costs related to supporting students’ financial needs and faculty and staff salary continuation. The economic recession resulting from the pandemic will be felt for many months and will require significant adjustments for all of us. (4/21)

We are fortunate to have avoided job loss and reduction of income for our employees, thus far. Depending on the duration of the COVID-19 disruption and the depth of the economic recession, we must acknowledge that Emory may not be exempt from very difficult choices. Financial decisions that impact current staff and faculty are not made lightly but will be made only as necessary to sustain our academic community, deliver the highest quality student experience, and support our global research missions, all while prioritizing our people. (4/21)

Emory’s endowment is intended to provide sustainable financial support and support for specific initiatives, as specified by donors. It does not serve as a reserve fund and cannot be used to replace lost revenue. Further, we expect the economic recession triggered by COVID-19, which has negatively impacted global financial markets, will cause the endowment’s overall market value to decline. This impact will reduce the annual payout that supports Emory operations. (4/21)

Emory will aggressively pursue all external funding support available that aligns with our needs. Some funding support is grant based and some requires a pay-back of one to two years. These avenues of support are incorporated into our decision framework. (4/21)

The staff hiring freeze is expected to remain in place through Aug. 31, 2021. Exceptions will be granted for critical open positions, which are subject to a formal review process implemented by Human Resources. The Human Resources division has created an Internal Resource Planning Program that can locate and re-assign those who can fill staffing gaps during the hiring freeze period. (4/21)

Emory will not provide merit increases for faculty and staff through an anticipated date of Aug. 31, 2021. Salary increases associated with faculty promotions will continue to be part of the promotion process. Salary increases for staff associated with job reclassifications will be limited. However, performance reviews remain an important part of staff development and feedback, and all performance reviews are expected to be completed as normal. (4/21)

Schools and units may continue to hire students for jobs customarily held by students if the work is continuing and adheres to any COVID-19 restrictions. (4/21)

The Office of the Provost is working closely with deans to prioritize faculty hiring decisions and ensure we maintain our strong teaching and research missions. (4/21)

Faculty travel may resume once it is safe to do so and if funds are available within the academic unit. Staff travel associated with student immersion learning trips and fundraising activities is considered essential travel and may be resumed once it is safe to do so. Additional communications will let you know when that travel may resume. Non-essential staff travel (such as conferences, peer school meetings, association meetings, etc.) will be suspended through Aug. 31, 2021. (4/21)

Emory has historically used an incremental budget approach which builds on the past year budget and increases it to cover any new initiatives or positions. With zero-based budgeting, the budget process starts with zero and every function is analyzed to determine the cost needed to perform the agreed-upon functions. This allows us to revisit activities we have performed historically and determine if we should continue doing them, if we can do them more efficiently or if we should do other, more value-additive functions, instead. The ending budget is built around what is needed for the period without focusing on whether it is higher or lower than the previous period. (4/21)

EmoryTogether Fund

The new EmoryTogether Fund was created to help degree-seeking undergraduate, graduate and professional students experiencing financial hardships resulting from the COVID-19 pandemic. The Board of Trustees allocated $5 million to respond to students’ needs. Students have until June 30 to apply for the program. (4/2)

The $5 million EmoryTogether Fund was created to support degree-seeking students who have experienced financial hardships resulting from the COVID-19 pandemic. Our hope is that this assistance will help students with these hardships remain focused on pursuing their educational goals. Learn more about he EmoryTogether Fund here. (3/26)

Students can request assistance with food, rent or mortgage payments, internet required to access online learning, medical expenses related to COVID-19, or child care or elder care when interruption of care interferes with academic work. The student need must be related to disruptions caused by COVID-19.

More information can be found here. (4/10)

Submit your request online: https://www.finance.emory.edu/sfdc/. (3/26)

Funds will be available through June 30, 2020. (3/26)

Full- or part-time degree-seeking students enrolled as of March 11, 2020, may request assistance from the EmoryTogether Fund. This includes undergraduate, graduate and professional students from all nine schools and Emory employee family members receiving courtesy scholarships. (3/26)

Yes. (3/26)

No. The EmoryTogether Fund is not intended to provide scholarship or financial aid support. Requests for such assistance should be directed to the Office of Financial Aid. (3/26)

The Student Support Stipend is a $1,000 payment for Emory undergraduate students who experienced the greatest financial impact as part of the COVID-19 pandemic. (4/2)

There is no limit on how many applications you submit but there is a $2,500 maximum that can be awarded to an individual student from this fund. (3/23)

Events

Emory celebrated the university's 175th Commencement on May 11, with a full slate of events held online. The celebration also included Class Day on May 7, Baccalaureate services on May 8, and individual school events. To view videos of these events, please visit the Y/our Moment Commencement website. (6/10)

You will receive your diploma no later than July 1 if you live in the continental United States. International mailings could take longer. 

For students requiring an expedited diploma, please submit this form to the Office of the University Registrar. (3/30)

Yes. Planning is already underway to celebrate and commemorate the Class of 2020 later in the year, once we are able to do so safely. More information will be shared with students and families as these plans proceed. (3/18)

As a global leader in public health and the metro-Atlanta region’s largest employer, Emory University has a special role to play in slowing the transmission of COVID-19, stewarding healthcare resources, and protecting vulnerable members of the community.

In support of these efforts, all university events and gatherings, both on and off campus, should shift to virtual venues or be postponed. If essential, brief meetings may be held in spaces large enough to accommodate appropriate social distancing. Effectively immediately, all university-sponsored events and gatherings of any size are indefinitely suspended.

If you need to cancel an event that requires the support of the Campus Services Staging team, please cancel your work order or contact the Work Management Center.

For tips and support for hosting online conferencing activity, see LITS information about Zoom. (3/17)

All spring intercollegiate athletic practices and events were canceled as of March 12. Emory expects to make a decision by July 15 for organized athletic programs for fall sports.

Yes. Please follow Recreation and Wellness on social media for our virtual programs. You can find us on Facebook, Instagram, and Youtube. (5/4)

Except for off-campus, remote learning programs, all other university events and gatherings, both on and off campus, should be canceled, postponed or moved to virtual venues. This includes summer 2020 camps and clinics hosted by Recreation and Wellness. If essential to the academic mission of the university, brief meetings may be held in spaces large enough to accommodate appropriate social distancing. (4/14)

Recreation and Wellness has created separate FAQs to address rescheduling, refunds and contracts for all 2020 summer facility rentals booked through their office. Visit their website for more information on how they are handling summer cancellations. (4/14)

Health

Students

  • If you are experiencing COVID-19 related symptoms, begin with a virtual assessment by sending a message to the “COVID Assessment Provider” in the student patient portal. SHS will review all messages during our working hours (9 a.m. to 4 p.m. daily) and provide individualized guidance, which may include appointments via telehealth or in-person visits by appointment.
  • If you have a medical concern that is not related to COVID-19, you can schedule an in-person appointment with SHS.
  • If you have urgent symptoms or questions after hours or over the weekend, call Student Health Services at 404-727-7551 and press “0” for the medical advice line.
  • If you are having chest pain, serious difficulty breathing, or any other type of medical emergency, call 911 or 404-727-6111 on campus. (4/8)

Employees

What do I do if I am sick?
  • If you are sick, remain at home.
  • Contact your personal doctor for guidance.
  • Once you are home, stay at home until you are instructed to leave except to get medical care. Review the steps to prevent the spread of COVID-19.
  • If you are having chest pain, serious difficulty breathing or any other type of medical emergency, call 911.

 What do I do if I believe I have been exposed to COVID-19?

  • Emory’s guidance for university employees and students whose jobs are considered essential to work on campus (as of March 30, 2020) is that you should quarantine for 14 days if you feel you have been exposed to COVID-19 due to close contact with someone with the virus. This is a conservative approach that goes beyond the current guidance of state health officials. (3/31)

 Should I self-monitor for symptoms?

  • COVID-19 is circulating within the greater-Atlanta community. All of us may have had exposure, and symptoms can be mild. Everyone should be self-monitoring for symptoms (fever >100°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from your typical seasonal allergies, body aches, fatigue, diarrhea).

 Is testing for Emory employees available?

  • Call the COVID information line at 404-712-COVID (404-712-6843) to be evaluated for a testing appointment and receive real-time guidance from a trained clinician. Once you have been tested, you will remain out of work while results are pending. The Office of Occupational Injury Management will support your return to work process.

What if I have questions about how I am feeling or about Emory’s guidance?

  • Please contact the COVID information line (404-712-6843) to ask questions.

Should I be concerned about the possibility of asymptomatic or mildly-symptomatic transmission?

  • Emory continues to follow new research about the degree to which this occurs with COVID-19. For adults and in health care settings, it appears that those with some symptoms are the primary drivers of the spread of this virus. It appears that those with mild symptoms can be contagious which is why Emory recommends symptom self-monitoring. (3/19)

Students experiencing COVID-19 related symptoms should begin seeking care by submitting a virtual assessment to the “COVID Assessment Provider” in the student patient portal. SHS will review all messages during our working hours (9 a.m. to 4 p.m. daily) and provide individualized guidance which may include appointments via telehealth or in-person visits by appointment.

Students who are at high risk for complications or with symptoms requiring an in-person evaluation in the SHS location at the SAAC, which opened the week of April 13, will be seen by appointment only. (4/8)

SHS is seeing students with NON-COVID-19 related conditions in-person by appointment only. Beginning April 13, we transitioned to telehealth using Zoom for students living in Georgia for most concerns. Students should call 404-727-7551 to schedule an appointment, which will either be in-person or over Zoom after your concern is reviewed by our nursing staff to ensure the appropriate level of care. (4/8)

Reach out to your primary health care provider via the patient portal to explore next steps. (4/8)

Yes. Please call 404-727-6145 to schedule a psychiatry telehealth appointment. (4/8)

First of all, stay put in your home/dorm room/apartment except for essential activities such as getting food, medicine or medical care. If you do leave your residence for essential activities, always social distance yourself (separate yourself from others by 6 feet), wear a mask outdoors if you are able (it can be a bandana), do not touch your face, and continue appropriate hand and respiratory hygiene. (4/8)

Counseling and Psychological Services (CAPS) remains open and is offering clinical services via telehealth to all Emory enrolled students. Students can call CAPS at 404-727-7450, Monday-Friday, 8:30-5:00, to speak with a counselor-on-call or to talk with a member of our triage team who can assess needs and help with next steps. If you have already connected with a CAPS counselor this year, please feel free to reach out to them directly. For more information about how to schedule a screening or a telehealth therapy appointment, visit counseling.emory.edu. (5/4)

In accordance with professional ethical guidelines and the laws and regulations pertaining to mental health practice in the state of Georgia, students located out of state are generally not eligible for ongoing telehealth services from CAPS. However, there are a number of exceptions being made by state licensing boards during COVID-19, which may allow CAPS staff to provide therapy services to students residing in other states.  We are happy to talk with you to clarify the services available to you, help you sort out your concerns, provide continuity-of-care consultations, and help you connect with local resources if needed. (5/4)

The Mental Health fee is an important funding supplement for Emory University's mental health services. Money generated by this fee is used across several departments to increase the availability of counseling, psychiatry, health, wellness, alcohol and other drug counseling, and crisis intervention support services for Emory students. (5/4)

Emory University has increased the frequency and intensity of its cleaning regimens in some areas, focusing on common areas such as bathrooms, dining facilities, and meeting rooms.

Emory’s commitment to the health and safety of our community is paramount. Representatives from environmental health, emergency preparedness, health care, campus life, and many other units are taking action around-the-clock to prevent the spread of COVID-19 among members of our community.

If an employee becomes ill or had signs of COVID-19 signs at work, please call Emory Environmental Health and Safety office at 470-249-1158 to request the area to be disinfected. (3/31)

Please refer to the Manager documents that were emailed on March 31, 2020, for guidance. If you did not receive a copy, please email your HR divisional leader or Theresa Milazzo. (3/31)

If someone within our Emory community shows symptoms similar to COVID-19, they will be instructed separate themselves from others, stay away from campus and contact a health care provider to get evaluates. Employees should contact their supervisor and Office of Occupational Injury Management to inform them of their illness. Any identified at-risk community member will be notified and given appropriate instructions, which may include self-monitoring and social distancing. (3/13)

Travel

Emory is indefinitely suspending all official and previously authorized international and domestic travel for students, faculty and staff. This restriction includes travel for university-related activities such as teaching, study abroad, conferences, internships, research, recruiting, business meetings and special events. Any requests for approval of international travel must be made through the Executive Travel Safety Committee and submitted to: global@emory.edu.

Cases in the United States are increasing. All university-sponsored domestic travel is suspended. Older adults and those who have certain medical conditions should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places and avoiding travel.

Emory Healthcare, Grady Health System, Children’s Healthcare of Atlanta and the VA Medical Center may implement more restrictive travel policies for health care personnel. Faculty and staff who have clinical responsibilities or whose workspaces are located in a clinical facility should follow the travel guidelines provided by their respective clinical institutions.

Emory strongly encourages you to reconsider your personal domestic and international travel in the context of the COVID-19 pandemic. Avoid all travel to countries with ongoing widespread sustained transmission of COVID-19 and consider the implications of any travel that might require 14 days of social distancing upon return to the United States. As noted above, older adults and those who have certain medical conditions should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places and avoiding non-essential travel on long plane trips.

Travel guidance is being reviewed regularly and will be updated as new information about the COVID-19 pandemic becomes available. (3/17)

In keeping with the university’s indefinite suspension of international travel, Emory is canceling all Emory-sponsored, summer 2020 undergraduate international travel, including summer study abroad programs.

Emory also encourages faculty and staff who are responsible for organizing any summer 2020 Emory-sponsored international travel for graduate or professional students, either group or individual, to reconsider their plans, as such travel may not be allowable due to the uncertain duration of the international travel suspension.

This decision was made in light of Emory’s international travel suspension and the possibility that planned summer travel could be disrupted by entry restrictions by the U.S. and/or other countries. 

Students who have been planning Emory-sponsored travel should work with their units on any logistical or administrative matters resulting from this cancellation, such as the refund of deposits paid and academic planning. Emory understands the importance of summer study abroad experiences to students’ academic plan and remains committed to working with them to ensure academic continuity during this challenging time.

Emory is closely monitoring the CDC’s COVID-19 guidance to inform university travel policies. Emory’s travel guidance will be updated as new information becomes available. Please continue to stay informed by checking the university’s COVID-19 site regularly. (3/19)

The National Institutes of Health has released updates to their current guidelines, including travel expenses. Please see this full notice for details. (3/15)

For cancellations, please refer to the airline, hotel property and car rental websites.

For specific questions on existing reservations: Contact Corporate Travel Management (CTM) at 877-289-4627 or emory@travelctm.com.

For assistance with Delta or Southwest credits and refunds: Email travel@emory.edu. (3/14)

Yes. Some links are already present on the Emory Travel website and we are continuing to add resources to the website. (3/14)

Please visit the Emory Travel website for updates. (3/24)

Please visit the Emory Travel website for updates. (3/24)

Please visit the Emory Travel website for updates. (3/24)

Please visit the Emory Travel website for updates. (3/24)

If an event cancels, please contact the event coordinators for guidance on obtaining refunds. (3/14)