FAQs


Frequently Asked Questions

Coronaviruses are a group of viruses that can cause several symptoms including fever, coughing, shortness of breath and difficulty breathing. The disease caused by this novel coronavirus has been named COVID-19.  The majority of people experience mild symptoms, while others have severe illnesses including reports of the virus leading to death. Patients who are older and have pre-existing medical problems appear to be at the highest risk for complications. (3/24)

Students

  • Students (both on and off campus) can access the patient portal and send a MESSAGE (far left column) to the “COVID-19 Assessment Provider.” A nurse and/or provider will review your message and call you back with management recommendations within 4 hours (Monday through Friday from 9 a.m. to 4 p.m.).

  • The provider will provide recommendations based on your individual assessment and circumstances. Some students are able to recuperate at home and others will need to be evaluated in person. At this time, testing is limited at Student Health Services (SHS) and Emory testing centers are being reserved for health care providers and those with chronic medical conditions. 

  • For students with urgent and after hours concerns, including weekends, please call 404-727-7551.

  • Oxford students residing on the Atlanta campus should contact Oxford Student Health Services (SHS) Monday-Friday 9 a.m. to 5 p.m. Please call 770-784-8376 or email to oxfordshs@emory.edu  For after-hours care, call 404-727-7551 and press “0” for assistance.

  • If you are experiencing severe symptoms, dial 911 or call the Emergency Room before you go, and notify them that you could possibly have been exposed to either confirmed or suspected COVID-19 cases and/or traveled to areas where community transmission is widespread. (3/28)

Employees

What do I do if I am sick?

  • If you are sick, remain at home.

  • Contact your personal doctor for guidance.

  • Once you are home, stay at home until you are instructed to leave except to get medical care. Review the steps to prevent the spread of COVID-19.

  • If you are having chest pain, serious difficulty breathing or any other type of medical emergency, call 911.

 What do I do if I believe I have been exposed to COVID-19?

  • If you have symptoms (fever >100°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from your typical seasonal allergies, body aches, fatigue, diarrhea), stay home and call the COVID information line at 404-712-COVID (404-712-6843) for guidance.

  • If you don't have symptoms, you may continue to work and should self-monitor for symptoms.

 Should I self-monitor for symptoms?

  • COVID-19 is circulating within the greater-Atlanta community. All of us may have had exposure, and symptoms can be mild. Everyone should be self-monitoring for symptoms (fever >100°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from your typical seasonal allergies, body aches, fatigue, diarrhea).

 Is testing for Emory employees available?

  • Currently, Emory is prioritizing testing for symptomatic health care workers. Call the COVID information line at 404-712-COVID (404-712-6843) to be evaluated for a testing appointment and receive real-time guidance from a trained clinician. Once you have been tested, you will remain out of work while results are pending. The Office of Occupational Injury Management will support your return to work process.

What if I have questions about how I am feeling or about Emory’s guidance?

  • Please contact the COVID information line (404-712-6843) to ask questions.

Should I be concerned about the possibility of asymptomatic or mildly-symptomatic transmission?

  • Emory continues to follow new research about the degree to which this occurs with COVID-19. For adults and in health care settings, it appears that those with some symptoms are the primary drivers of the spread of this virus. It appears that those with mild symptoms can be contagious which is why Emory recommends symptom self-monitoring. (3/19)

While the Emory campus is not closed, as of Monday, March 23, all Atlanta and Oxford campus buildings are secured and will only be accessible with an active Emory ID card. This security measure is necessary for protection of personnel and property as a result of changes to the campus operating environment due to COVID-19. For more information please see the Campus Services website.

While most faculty, staff and students have active Emory ID cards that will permit access to their buildings, we anticipate some may not. Should you not have the necessary access to your buildings please call the Emory Police Department at 404-727-6115 and coordinate with your department to provide access. Please note that various facilities across campus may have different operating postures to meet their mission requirements such as library services. More information about EmoryCard resources and the office can be found here.

The following buildings are currently closed on the Atlanta campus:

  • Woodruff P.E. Center
  • Student Activity & Academic Center (excepting mail and dining)
  • Emory Student Center
  • Alumni Memorial University Center
  • Schwartz Center for Performing Arts
  • Carlos Museum
  • All Emory Libraries
  • Barnes & Noble Bookstore
The following buildings are closed on the Oxford campus:
  • All residence halls
  • Language Hall
  • Humanities Hall
  • Pierce Hall
  • Hopkins Hall
  • Seney Hall
  • Science Building
  • Chapel
  • Phi Gamma
  • Tarbutton/Few Hall
  • Williams Gym
  • Library
  • Candler Hall
  • Oxford Student Center (3/28)

Emory is indefinitely suspending all official and previously authorized international and domestic travel for students, faculty and staff.

This restriction includes travel for university-related activities such as teaching, study abroad, conferences, internships, research, recruiting, business meetings and special events. Any requests for approval of international travel must be made through the Executive Travel Safety Committee and submitted to: global@emory.edu.

In keeping with the university’s indefinite suspension of international travel, Emory canceled all Emory-sponsored undergraduate international travel for Summer 2020, including summer study abroad programs. Emory also encourages faculty and staff responsible for organizing any Summer 2020 Emory-sponsored international travel for graduate or professional students, either group or individual, to reconsider their plans, as such travel may not be allowed given the uncertain duration of the international travel suspension.

Cases in the United States are increasing as is evidence of community spread. All university-sponsored domestic travel is suspended. Older adults and those who have certain medical conditions should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places and avoiding travel.

Emory Healthcare, Grady Health System, Children’s Healthcare of Atlanta and the VA Medical Center may implement more restrictive travel policies for health care personnel. Faculty and staff who have clinical responsibilities or whose workspaces are located in a clinical facility should follow the travel guidelines provided by their respective clinical institutions.

Emory strongly encourages you to reconsider your personal domestic and international travel in the context of the COVID-19 pandemic. Avoid all travel to countries with ongoing widespread sustained transmission of COVID-19 and consider the implications of any travel that might require 14 days of social distancing upon return to the United States. As noted above, older adults and those who have certain medical conditions should avoid situations that put them at increased risk. This entails avoiding crowded places and avoiding non-essential travel on long plane trips.

Effective for flights taking off at 11:59 p.m. EDT on Friday, March 13, Americans returning from all restricted countries will now be required to travel through the following 13 airports:

  • Boston-Logan International Airport (BOS), Massachusetts
  • Chicago O’Hare International Airport (ORD), Illinois
  • Dallas/Fort Worth International Airport (DFW), Texas
  • Detroit Metropolitan Airport (DTW), Michigan
  • Daniel K. Inouye International Airport (HNL), Hawaii
  • Hartsfield-Jackson Atlanta International Airport (ATL), Georgia
  • John F. Kennedy International Airport (JFK), New York
  • Los Angeles International Airport, (LAX), California
  • Miami International Airport (MIA), Florida
  • Newark Liberty International Airport (EWR), New Jersey
  • San Francisco International Airport (SFO), California
  • Seattle-Tacoma International Airport (SEA), Washington
  • Washington-Dulles International Airport (IAD), Virginia

Upon arrival, travelers will proceed to standard customs processing. They will then continue to an enhanced entry screening where the passenger will be asked about their medical history, current condition, and asked for contact information for local health authorities. Passengers will then be given written guidance about COVID-19 and directed to proceed to their final destination, and immediately home-quarantine in accordance with CDC best practices.

Travel guidance is being reviewed regularly and will be updated as new information about the COVID-19 pandemic becomes available. (3/23)

New CDC guidance directs travelers stay home for 14 days from the time they left countries that have a Level 3 travel health notice. Emory University is following this directive for all returning travelers, including faculty, staff, and students. This means all returning travelers must stay home for 14 days from the time they left these countries before coming back to Emory in order to maintain social distancing. The CDC advises taking these steps to monitor your health and practice social distancing:

  • Take your temperature with a thermometer two times a day and monitor for fever. Also watch for cough or trouble breathing.
  • Stay home and avoid contact with others. Do not go to work or school for this 14-day period. Discuss your work situation with your employer before returning to work.
  • Do not take public transportation, taxis or ride-shares during the time you are practicing social distancing.
  • Avoid crowded places and limit your activities in public.
  • Keep your distance from others (about 6 feet or 2 meters).

Emory community members who have questions or need assistance may contact the following resources: 

  • Students who have traveled to or through Level-3 countries within the past 14 days must call Student Health Services (404-727-7551) for a risk assessment and further directives on social-distancing and self-monitoring. Oxford students residing on the Atlanta campus should contact Oxford Student Health Services (SHS) Monday-Friday 9 a.m. to 5 p.m. Please call 770-784-8376 or email to oxfordshs@emory.edu. For after-hours care, call 404-727-7551 and press “0” for assistance.
  • Faculty and staff who have traveled to or through Level-3 countries should call the Office of Occupational Injury Management at 404-686-8587 to receive a questionnaire. (3/28)

As previously announced, residential learning has been suspended for the remainder of the semester. Emory transitioned to remote learning for graduate and undergraduate classes on Monday, March 23.

All university-sponsored events and gatherings of any size are indefinitely suspended. All university events and gatherings, both on and off campus, should shift to virtual venues or be postponed. If essential, brief meetings may be held in spaces large enough to accommodate appropriate social distancing.

Also, Emory made the difficult but necessary decision to cancel Commencement exercises planned for May. We realize that this is enormously disappointing, but this was the one option that ensures the safety and well-being of our Emory community members in the face of the spread of COVID-19. Planning is already underway to celebrate and commemorate the Class of 2020 later in the year, once we are able to do so safely. More information will be shared as these plans proceed. (3/23)

Emory University has discontinued all on-site study abroad programs. All study abroad students are directed to return home and continue their studies remotely.

The study abroad offices will work individually with each student who decides to leave his/her study abroad program to determine the best method of maintaining academic continuity. In most cases, this will mean completing online coursework provided by their current program or university abroad. If an online option is not available, study abroad offices will work with the student to make a contingency plan for the remainder of the semester.

In keeping with the university’s indefinite suspension of international travel, Emory canceled all Emory-sponsored undergraduate international travel for Summer 2020, including summer study abroad programs. Emory also encourages faculty and staff responsible for organizing any Summer 2020 Emory-sponsored international travel for graduate or professional students, either group or individual, to reconsider their plans, as such travel may not be allowed given the uncertain duration of the international travel suspension.

Students who have been planning Emory-sponsored travel should work with their units on any logistical or administrative issues resulting from this cancelation, such as the refund of paid deposits. Emory understands the importance of summer experiences abroad to students’ Emory program and remains committed to working with them to ensure academic continuity during this challenging time.

Students with questions or concerns should contact their study abroad advisor: Emory College Study Abroad or Goizueta BBA Study Abroad. (3/23)

When the spread of COVID-19 was first reported in the U.S., Emory University increased the frequency and intensity of its cleaning regimen in all areas of the university, focusing on common areas such as bathrooms, dining facilities and meeting rooms.

If students or other members of the university community are tested for COVID-19, a special team of environmental health experts is immediately brought in to clean and disinfect the individual’s residence, including the bathroom and high-touch areas such as surfaces and doorknobs.

Emory’s commitment to the health and safety of our community is paramount. Representatives from environmental health, emergency preparedness, health care, campus life and many other units are taking action around-the-clock to prevent the spread of COVID-19 among members of our community. (3/16)

Emory Healthcare has admitted our first patient who has tested positive for COVID-19. We are committed to maintaining patient privacy in accordance with federal regulations. The coronavirus situation remains fluid and we are prepared to see more admissions and ambulatory visits moving forward. For patients who test presumptive positive, depending on their condition, they may or may not remain in the hospital. In some instances, patients may be sent home for home quarantine in coordination with Georgia Department of Public Health to await a confirmation from the CDC. If a test result is confirmed and the patient requires hospital care, Emory Healthcare is fully prepared and equipped to treat the patient. We are following all established screening protocols and have implemented infection control best practices throughout the health system.

Emory Healthcare is working closely with state and local public health agencies in following potential COVID-19 cases. Emory Healthcare has unique expertise with infectious disease care and research, and we are actively monitoring the coronavirus situation. We are following all protocols and safety measures to ensure patients, their families and our health care community remain safe and we will continue to keep the public educated and informed. (3/24)

Please see the CDC's guidelines for What to Do if You are Sick, including ways to help prevent spreading the virus to others.

We should all be self-monitoring and practicing social distancing to help prevent spread of the infection. We have a moral and ethical obligation to protect vulnerable members of our communities as well as ourselves.

Good hygiene, particularly hand hygiene, can reduce the risk of many infections, including COVID-19.

The following tips can help keep everyone healthy:

  • Wash your hands frequently with soap and water. Use hand sanitizer if soap and water are not available.
  • Stay home when you are sick and seek medical attention if symptoms worsen.
  • Avoid close contact with those who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Cover your mouth when coughing or sneezing.
  • Clean and disinfect surfaces. (3/24)

Find detailed answers to immigration issues related to COVID-19, including the implications of remote learning and working, on the International Student and Scholar Services (ISSS) FAQ page or reach out to an ISSS advisor. (3/24)

Below are links to several resources. Emory will continue to provide updates as more details become available.

Emory also offers support resources that are available to faculty, staff and students who would like help responding to various concerns affecting their well-being:

  • Counseling and Psychological Services(CAPS) provides individual, group and couples counseling; stress management classes; and community outreach to provide support for students and assist them in negotiating emotional and interpersonal difficulties as they matriculate through Emory University. 404-727-7450.
  • Oxford College students seeking counseling and/or psychological services should contact the Office of Counseling and Career Services, 770-784-8394.
  • Student Health Services (SHS) offers free psychiatric services for all enrolled Emory students. Services include diagnostic psychiatric evaluations, medication evaluations, long-term management of psychiatric medications and community referrals. Learn more informationabout reaching SHS for after-hours emergencies or call 404-727-7551. Those seeking these services on the Oxford College campus should contact its office of Student Health Services, 770-784-8376 or oxfordshs@emory.edu.
  • Office of Spiritual and Religious Life  has offices in Cannon Chapel (Suite 316) and the Alumni Memorial University Center (Suite 125). The office offers worship, prayer, meditation and retreats; support for religious and philosophical communities; educational and spiritual programs; connections with service and social justice efforts; confidential pastoral counseling; and support with planning vigils and other rituals for students, faculty and staff. 404-727-6226; email: religiouslife@emory.edu. On the Oxford College campus, contact Chaplain Lyn Pace, 770-784-8392 or ppace@emory.edu.
  • Student Intervention Services (SIS) assists students in times of crisis. It also offers impartial, judgment-free counsel for students seeking guidance and assistance through life's ongoing challenges. 404-430-1120.
  • Faculty Staff Assistance Program (FSAP) provides support for employees, including daytime emergency appointments and on-call after-hours services. Visit the emergency services webpage or call 404-727-9355 (WELL). 

Please contact the bookstore at sm757@bncollege.com. (3/24)

Logistics

The campus is not closed.

Emory asked all students who were able to return home by Sunday, March 22. The university has provided residential housing for students unable to leave. Residential learning has been suspended for the remainder of the semester and Emory began remote learning on Monday, March 23.

Beginning Monday, March 23, all Atlanta and Oxford campus buildings will be secured and will only be accessible with an active Emory ID card. This security measure is necessary for protection of personnel and property as a result of changes to the campus operating environment due to COVID-19. For more information please see the Campus Service website.

While most faculty, staff and students have active Emory ID cards that will permit access to their buildings, we anticipate some may not. Should you not have the necessary access to your buildings please call EPD at 404-727-6115 and coordinate with your department to provide access. Please note that various facilities across campus may have different operating postures to meet their mission requirements such as library services. More information about EmoryCard resources and the office can be found here.

The following buildings are currently closed on the Atlanta campus:

  • Woodruff P.E. Center
  • Student Activity & Academic Center (excepting mail and dining)
  • Emory Student Center
  • Alumni Memorial University Center
  • Schwartz Center for Performing Arts
  • Carlos Museum
  • All Emory Libraries
  • Barnes & Noble Bookstore

The following buildings are closed on the Oxford campus:

  • All residence halls
  • Language Hall
  • Humanities Hall
  • Pierce Hall
  • Hopkins Hall
  • Seney Hall
  • Science Building
  • Chapel
  • Phi Gamma
  • Tarbutton/Few Hall
  • Williams Gym
  • Library
  • Candler Hall
  • Oxford Student Center 

The following buildings and services have reduced hours:

Atlanta campus:

Oxford campus:

  • Student Health Services (9 a.m. to 5 p.m.) (3/28)

Emory asked all students who were able to return home and not return to campus for the remainder of the semester. Emory began remote learning Monday, March 23. (3/23)

Emory is providing residential housing to students who were unable to leave campus. (3/23)

Emory encourages everyone to prioritize their mental health and wellbeing in the coming days and weeks.

The follow resources are available regardless of whether you are on campus or at home:

  • Students should contact Counseling and Psychological Services. Oxford students who have previously worked with someone in the Office of Counseling and Career Services (CCS) should contact their counselor directly email to schedule a meeting. Their email addresses can be found on the CCS section of Inside Oxford.  

    Oxford students who would like to use CCS services and have not received services from CCS in the current academic year should contact Emory’s Office of Counseling and Psychological Services (CAPS) at 770-784-8394. Someone will help you schedule either an-person appointment or a phone consultation to discuss available.

  • Faculty/Staff: Working Through COVID-19 and FSAP. (3/28)

The parking decks listed below have free entry/exit for use by Emory and Emory Healthcare personnel who are considered essential:

  • Peavine Decks; located at 29 Eagle Row
  • Fishburn Deck; located at 1672 North Decatur Road
  • Michael Street Deck; located at 550 Houston Mill Road
  • Starvine Deck; located at 1945 Starvine Way
  • The Sorority Lot

This change in parking policy is provided to support social distancing during the COVID-19 campus operating environment. Email any parking questions to parking@emory.edu.

Details about modified shuttle routes and can be found here. Email shuttle or commute questions to commute@emory.edu. (3/23)

The Emory Student Center is closed until further notice. Direct any inquiries to administrative staff at 404-727-0282. (3/18)

All Emory Libraries buildings are closed to all visitors, including the Emory community, until further notice, as of 6 p.m. March 20, in keeping with social distancing and the university’s COVID-19 policy.

Due dates for materials currently on loan from any Emory library will be extended through Monday, May 11. Patrons may keep any items in their possession through May 11. All late fees incurred between March 11 – May 11 will be waived.

For those who happen to be on campus, materials can be returned to any library building drop box. However, if the drop box is full, patrons are asked to keep the items in their possession at this time.

Library staff members are working on a list of virtual research services and material accessibility services that will be available. Once that list is finalized, it will be posted on the Emory Libraries COVID-19 Remote Services and Contingency Plans for Faculty and Students page.

More information is available on the Emory Libraries website. (3/24)

In support of Emory’s social distancing practices, the Woodruff P.E. Center (WPEC), Student Activity and Academic Center (SAAC), and all Recreation and Wellness programs are closed until further notice. (3/23)

Housing

It is safest for you to return home. The move-out form is closed.  If you have not made arrangements for your belongings, visit the Emory Housing website, log in to MyHousing, choose Applications/Appeals, and fill out the What To Do With My Stuff form.

Pack & Ship information: Storage Squad is on standby to provide services. (3/24)

Emory asked students not to return to campus for the remainder of the semester. For most students, it was safest for them to return home. (3/24)

Emory is providing residential housing to students who were unable to leave campus. (3/24)

Everyone should adhere to appropriate social distancing. Public health officials recommend limiting social gatherings and remaining six feet apart from other people at all times, inside and outside. (3/24)

The CDC has reported that the virus is thought to spread mainly between people who are in close contact with one another (within about 6 feet) through respiratory droplets produced when an infected person coughs or sneezes. It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads. You can read more about the virus here.

Emory has been monitoring COVID-19 closely and has not seen any guidance from the CDC to suggest that the virus is spread through airborne contact in the community. 

Due to the rapidly expanding nature of COVID-19, this timing was developed to allow 11 days for students to collect their belongings. We are now encouraging everyone to avoid returning to campus. We will pack and ship your belongings. The Storage Squad is on standby to provide services. (3/18)

Please do not return to campus. Emory is providing movers who will pack and ship or store students’ belongings. Items that are too large or fragile to ship will be stored. We will contact you after March 23 to discuss follow-up plans regarding your belongings. You can also arrange for packing, shipping, or storage of your belongings with any moving/storage company of your choice.

If you decide to make arrangements yourself, Storage Squad is on standby to provide services. You may contact them here. Students who have questions or need supplies from Storage Squad can come to the Raoul Office small conference room. (3/18)

Emory will provide supplies including boxes for packing, moving bins, trash bags and dumpsters for waste disposal, recycling containers, and information about storage options. You will receive more details in the coming days about these resources and move-out procedures. (3/13)

Students who do not check out in person may mail their keys in, preferably by March 22, to the address below. Please include student name, student ID, and hall and room number. Address the correspondence to:

Housing Operations and Residence, Sorority and Fraternity Life
Attn: [building supervisor’s name]
Drawer B
Atlanta, Georgia 30322-1019 

(3/18)

The Office of Residence Life, Housing and Dining has prepared a summary page that answers many of your move out and storage questions. (3/14)

Yes. More information will be coming soon. (3/14)

Please go to Emory Mail Services for more information. (3/14)

Emory will refund student accounts with a calculated amount of unused housing, dining, athletic fees, activity fees, parking fees and other fees unrelated to academic instruction. Since instruction will continue, no instructional costs will be reimbursed (tuition, technology fees, etc.) Other services that will remain available to students, such as health related fees, will also not be refunded. (3/17)

Living on Campus

  • Wash your hands frequently with soap and water. Use hand sanitizer if soap and water are not available. 
  • Stay in your room when you are sick and seek medical attention if symptoms worsen. 
  • Practice social distancing. Avoid groups. Avoid close contact with others, especially those who are sick. 
  • Avoid touching your eyes, nose and mouth. 
  • Cover your mouth when coughing or sneezing. 
  • Clean and disinfect surfaces regularly.  (3/23)

In accordance with CDC guidelines, we are encouraging students not to socialize on campus. It’s incredibly important during this mitigation period that students avoid congregating in groups or populating shared spaces. We recognize this can be isolating at times, but we encourage you to spend time outside and to keep in touch remotely with friends, family, and faculty.  (3/23)

Except for housing locations where students have been allowed to remain, all other Emory campus buildings are now closed to students. (3/23)

Yes. You can and are encouraged to spend time outside, so long as you observe recommendations to distance yourselves from others. All Emory grounds are open. (3/23)

The Office of Residence, Sorority, and Fraternity Life and other units in Campus Life are identifying opportunities for limited, virtual programs to support community building and academic success of students who are remaining on campus for the balance of the spring semester. (3/23)

At present, the shuttle to the Publix grocery store at Emory Commons operates weeknights. Check the Emory Transportation website for all university shuttle schedules. (3/23)

Emory dining is offering take out service only until further notice. To review current offerings, visit Emory Dining’s website. (3/23)

If you have a cough or fever, you must speak to a nurse and/or health care provider by phone before going to the Student Health Services (SHS) office. If you are on campus, request a call on your patient portal by sending a MESSAGE (far left column) to the “COVID-19 Assessment Provider.” A nurse and/or provider will review your message and call you back with recommendations within 4 hours (Monday through Friday from 9 a.m. to 4 p.m.). For all students with urgent concerns and after hours, including weekends, call 404-727-7551. 

The provider will provide recommendations based on your individual assessment and circumstances.  Some students are able to recuperate at home and others will need to be evaluated in person.  At this time, testing is limited at SHS and the Emory testing centers and is being reserved for healthcare providers and those with chronic medical conditions. (3/23)

If you are experiencing severe symptoms and were exposed to either confirmed or suspected COVID-19 cases or traveled to areas where community transmission is widespread, dial 911 or call the Emergency Room before you arrive. (3/23)

Housing and Residence Life is regularly emailing students with updates related to their residence halls. These updates, along with FAQs, can also be found online. (3/23)

Not in person. The campus bookstore is closed until further notice. However, you can return your books using the bookstore website. (3/23)

If you study on the Atlanta campus and are already working with someone in CAPS, it’s best to reach out to them directly. CAPS is currently offering limited in-person therapy and case management appointments for students who will continue to reside in Georgia. Most of these sessions will be 30-minute appointments. Contact CAPS at 404-727-7450 to request an appointment. (3/24)

CAPS is working on being able to offer telehealth services (HIPAA compliant video-based services) that are aligned with professional ethical guidelines and the laws and regulations pertaining to mental health practice in the state of Georgia. We are currently engaged in requisite training and operational preparation to offer this service for students who are located in Georgia. More information on this will be forthcoming. Visit the CAPS website for more information and updates, as they come available. (3/23)

Oxford College students seeking counseling and/or psychological services should contact the Office of Counseling and Career Services, 770-784-8394. (3/24)

For updates on Emory’s response to the coronavirus outbreak, visit: https://www.emory.edu/coronavirus.

For current information on Campus Life support and services, visit: http://campuslife.emory.edu/covid-19 .

For the most up-to-date information on other services on campus, use the links below:

Classes

No. Emory and Emory at Oxford transitioned to remote learning for graduate and undergraduate classes on Monday, March 23, through the end of the spring semester. (3/23)

Remote learning will be held through the end of the spring 2020 semester. (3/13)

As Emory moves to a remote learning-only platform, existing grading policies and credit hours will remain the same. However, in recognition of this shift to remote learning, students may request Satisfactory/Unsatisfactory grading in a course or courses in place of a letter grade for Spring 2020 term.

Schools and colleges will determine the dates by which students may elect a change to S/U grading status, and communicate their practices to eligible students. (3/20)

Yes, as of Monday, March 16, and through the remainder of the Spring 2020 term, VitalSource will offer free access to eTextbooks for students at Barnes and Noble/BNED campuses that are closed due to COVID-19. More information is available here. (3/20)

Canvas will continue to be Emory’s teaching and learning platform. (3/17)

Students without existing internet at home may get connectivity by using their carrier provided hot-spots where available.

Additional Resources

  • FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.
  • Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time
  • AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families
  • Verizon COVID-19 response: no special offers, but following the FCC agreement.
  • Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, March 17, will allow all handsets to enable hot-spots for 60 days at no extra charge.
  • T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge (I expect others will follow).
  • Charter/Spectrum: Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. For new student households, installation fees will be waived. (3/24)

We encourage everyone to be patient with faculty as we launch our courses remotely, with staff as we implement new technology, and with each other as we find our new normal. (3/23)

Emory University's academic calendar remains unchanged at this time. Faculty in each school and college will work to ensure that lost instructional time is accommodated within the current calendar. Faculty may implement a variety of strategies to compensate for time lost to the additional week of spring break. Examples and definitions are provided here.  

The Office of the Provost truly appreciates that the current situation has placed extraordinary demands for flexibility on the entire community. We are here to support everyone's efforts, including faculty, students and staff. (3/24)

That decision has not yet been made. All updates will be communicated to students, faculty, and staff by the Office of the Provost. (3/13)

In keeping with the university’s indefinite suspension of international travel, Emory is canceling all Emory-sponsored undergraduate international travel for Summer 2020, including summer study abroad programs.

Emory also encourages faculty and staff responsible for organizing any Summer 2020 Emory-sponsored international travel for graduate or professional students, either group or individual, to reconsider their plans, as such travel may not be allowed given the uncertain duration of the international travel suspension.

Students who have been planning Emory-sponsored travel should work with their units on any logistical or administrative issues resulting from this cancelation, such as the refund of paid deposits. Emory understands the importance of summer experiences abroad to students’ Emory program and remains committed to working with them to ensure academic continuity during this challenging time. (3/23)

Students in the School of Medicine returned to “virtual” class on March 16. (3/23)

The textbook rental due date has been extended to May 23, 2020; however, we will work to ensure that students who return book rentals after this date are not penalized in any way.

Students are able to return their rentals early, if they so choose.

Barnes and Noble provides a free shipping label from UPS if students choose to return their rentals by mail. Click to get their shipping label.

  • Please note that students will need the order number to print the shipping label, which can be found in the confirmation email from the online order OR if rented in-store, in any of the rental reminder emails.
  • Students are encouraged to keep record of their tracking information.
  • Note, the label can only be printed ONCE so all books must be shipped back together. 
  • Students outside of the United States, please contact Priscilla Velasquez at sm757@bncollege.com for assistance with shipping.

For more information or questions regarding textbook topics, please contact Priscilla Velasquez at sm757@bncollege.com (3/14)

Students can use the Buyback program in store all year long and can do so when they return to campus in the fall. Students need only to present their Emory ID. (3/14)

Please contact Priscilla Velasquez at sm757@bncollege.com (3/17)

Please contact Priscilla Velasquez at sm757@bncollege.com (3/17)

The bookstore is closed until further notice. Visit Barnes & Noble at Emory for online purchasing. (3/18)

Remote Learning Accommodations: Students

You may contact the DAS at accessibility@emory.edu. At Oxford, you may contact the DAS at oas_oxford@emory.edu. You will be asked to arrange a time to speak by phone or via a Zoom meeting.

Please contact each of your instructors this week so that you are clear on the new format of the course and how your accommodations can be provided.

For students who receive testing accommodations only, the impact may only be the same as when an exam is offered as a take-home. For others, there may need to be more thoughtful as to how access can be provided in a remote environment. DAS staff are happy to discuss these changes with you and your faculty if there are any questions or concerns about how accommodations can be applied and implemented in the weeks after Spring Break.

Extended time: Approved extended time is applicable when the exam has a finite amount of working time (i.e., 75 minutes, 3 hours). If the exam is available for a period of time (I.e., day or several days) but you have a defined amount of working time (i.e., 75 minutes) once you open your exam, your extended time would be applied as is done for in-class exams. If, however, the exam is available for several days with no specific amount of working time indicated, then extended time does not apply when the working time is more than 24 hours. To clarify how your extended time should be applied, please contact DAS (Atlanta: oas_testing@emory.edu; Oxford: oxfordtesting@emory.edu).

Tests, quizzes and exams given during this time period may be offered through Canvas or another Learning Management system. In this instance, the platform controls the amount of the time and will shut down when the time allotted expires. When the exam has a specific amount of working time, please make sure to confirm your extended time accommodation with your faculty member so the timing of the exam can be adjusted for you to reflect the amount of extra time that has been approved for you.

Rest breaks: Rest breaks would be applicable for an exam that is administered with a specific amount of working time. As described above, platforms such as Canvas involve setting the start and end times for the exam to be available to you. It is imperative that you communicate well in advance with your faculty so that your exam timing can be adjusted to include the total amount of rest break time that you are approved to take. As always, if you do not take the approved break, you should end your exam early by the amount of time. 

If you have stop-the-clock rest breaks, you should request that the timing be set for more time than the regular administration, but you will only use the amount of extra time taken for the needed breaks. As with an in-class exam, the honor code applies to your appropriate use of the working time and breaks. 

Large print exams: If you have any concerns about the ability to use your laptop to magnify the size of exams, please contact your faculty to ensure that the exam is available in a format conducive to magnification.

Other: If you receive other testing accommodations that will be impacted by the change in test administration, please communicate with your instructor immediately to discuss options. DAS is available to assist as needed in discussions about how to apply accommodations. 

Yes. Note takers who have been hired as an accommodation for students will continue to take notes when lectures are presented with an auditory component. Lectures may be presented live at a specific time or recorded for viewing at the convenience of the student. In both cases, note takers will take and upload notes using the Accommodate Note Taking Exchange portal.

Completed Flexibility with Attendance agreements will be honored through reasonable modifications to the structure of the agreements as needed with the shift to online instruction. If your course does not require you to participate live, attendance accommodations are not applicable. Please contact your faculty to discuss any additional barriers presented by changes to the course format. Contact DAS (Atlanta: oas_testing@emory.edu; Oxford: oxfordtesting@emory.edu) if you have any questions. 

In a remote learning environment, it’s easy to get disoriented or even detached. We recommend you keep a regular schedule as much as possible so you can get back to your normal rhythms. 

Most Emory courses already have an associated site in Canvas, which your professor can use to share resources, deliver assessments, facilitate online discussions and grade student work. 

Please visit Keeping Up with Canvas to learn more about Canvas use and support. 

You should coordinate requests for accessibility accommodations with Emory’s Office of Accessibility Services (OAS).

  • Students who have already registered with OAS can update documentation and request additional services here.
  • Students who have never used OAS services before can learn more about how the office supports students here

Remote Learning Accommodations: Faculty

Resources with detailed guidance on how to ensure accessibility while teaching virtually are available on the Creating Accessible Convas Content webpage. A link to these resources has been added to the Keep Teaching in Canvas webpage. If you need additional guidance, you can also schedule a consultation with a LITS representative. (3/23)

The most commonly used online learning platforms allow faculty to extend the time of their exam for students who have accommodations. You can find more information about how to extend the time on an exam using Canvas here. (3/20)

Please note that for an 80-minute exam, a student with 50% (i.e. time and half) extended time should be given 120 minutes while a student with 100% (i.e. double time) extended time would get 160 minutes. (3/20)

If you are administering an exam online, students are responsible for finding an environment that can work for them. If possible, consider setting up your exam in a way that does not have to be taken at a specific time of day (for example, a student can take the exam anytime on Monday, March 30). This may allow students who are in a busy household to take the exam at a time of day when their house is quieter. (3/20)

If you allow students unlimited time to complete an exam before a deadline, extended testing time would not apply. For instance, if you have an essay exam that is due by March 30, you would not have to provided extended time if there is not time restriction imposed for the student to complete it in one sitting. (3/20)

If you have a student who needs to use a reader or scribe for their exams, please consult with the OAS staff member listed on the Accommodation Letter, so we can work this out with you and the student. Due to the online environment, there will need to be some flexibility considered when discussing solutions. (3/20)

There are some students who may need to take frequent breaks during their exam. Depending on how you plan to administer your exam this may or may not need to be addressed. If you or a student has concerns about how this will work, please reach out to DAS staff (Atlanta: accessibility@emory.edu; Oxford: oas_oxford@emory.edu). (3/20)

Some students may have issues or concerns around using proctoring software for any number of reasons. You could consider using alternatives such as a "paper" exam that you email them or design the exam in a way that would not necessitate proctoring software. Contact your program chair or academic deans to determine your approach. (3/20)

If you have a student who needs to use a calculator for their exams, please consider setting up your exam in a way that does not prevent a calculator on their work surface. If an online proctoring service is used, it is important to inform the proctor of specific items that will be allowed during the testing session. (3/20)

Students who are serving as note takers will receive communication from our office that they are still expected to take notes if any audio or video lecture material is being presented. If you or the student have specific questions about how notetaking will work for them please contact DAS (Atlanta: oas_notetaking@emory.edu; Oxford: oxfordnotetaking@emory.edu). (3/20)

It is understandable that many university students might be experiencing issues with accessing their courses or submitting assignments on time. For students who have these approved accommodations, DAS staff can assist the student and professor in navigating what this might look like on a course by course basis (Atlanta: oas_notetaking@emory.edu; Oxford: oxfordnotetaking@emory.edu). (3/20)

DAS has been in touch with faculty of those students who use American Sign Language Interpreters or Communication Access Realtime Translation in the classroom. If you have a student in your class using these accommodations, and haven't heard from the DAS, please contact the department (Atlanta: accessibility@emory.edu; Oxford: oas_oxford@emory.edu). (3/20)

DAS strongly encourages the use of captions for any video or audio created. You can find additional information about captioning in Canvas or Zoom: https://canvas-support.emory.edu/design/accessibility-in-canvas.html. (3/20)

If a student receives other accommodations that will be impacted by the change in course administration, please communicate with the student immediately to discuss options. DAS staff is available to assist as needed in conversations about how to apply accommodations. (3/20)

Oxford College

Emory is providing residential housing on the Atlanta campus for students who were unable to return home. (3/28)

Oxford students who have lingering move-out questions should contact res@emory.edu. Students who did not check out in person were asked to mail their keys in, preferably by March 22, to Oxford College Residential Education and Services, 810 Whatcoat Street, Oxford, GA, 30054. Please include student name, student ID, hall and room number. Keys are best shipped in a padded or hard envelope. (3/24)

Most information you need to know can be found in the FAQs found elsewhere on this site. However, if you require counseling, student health, or disability services, you will first contact the Oxford representatives you are already familiar with. Please see the FAQs which follow. (3/28)

Oxford students residing on the Atlanta campus should contact Oxford Student Health Services (SHS) Monday-Friday 9 a.m. to 5 p.m. at 770-784-8376 or email to oxfordshs@emory.edu.  For after-hours care, call 404-727-7551 and press “0” for assistance.

If you are experiencing severe symptoms, dial 911 or call the Emergency Room before you go, and notify them that you could possibly have been exposed to either confirmed or suspected COVID-19 cases and/or traveled to areas where community transmission is widespread. (3/28)

Oxford students who have previously worked with someone in the Office of Counseling and Career Services (CCS) should contact their counselor directly email to schedule a meeting. Their email addresses can be found on the CCS section of Inside Oxford.  

Oxford students who would like to use CCS services and have not received services from CCS in the current academic year should contact Emory’s Office of Counseling and Psychological Services (CAPS) at 770-784-8394. Someone will help you schedule either an-person appointment or a phone consultation to discuss available. (3/28)

The Department of Accessibility Services (DAS) will remain open Monday to Friday, 8 a.m. to 5 p.m.; All student appointments will be conducted via phone or virtually until further notice. Oxford students who have concerns should email oas_oxford@emory.edu. More information is also available in the DAS database. (3/28)

Contact Oxford Chaplain Lyn Pace at 770-784-8392 or email to ppace@emory.edu.

For more information or questions regarding textbook topics, Oxford College students should contact Wanda Willis at wwillis@emory.edu. (3/19)

Student Employment

The Department of Education has authorized the payment of unutilized Federal Work Study funds to each impacted student. The Office of Financial Aid has reviewed the funds available and is in the process of calculating the amount eligible under this program, to be awarded to eligible students in the next week. (3/24)

Emory students of various income levels and backgrounds hold jobs at Emory and are classified as student employees. These jobs may be administrative, research focused, athletic support or various other activities. The rate of pay is different for each student employee and the hours may vary by job as well as by week-to-week availability, depending upon the student’s academic load and the unit’s need. We are concerned about the impact of COVID-19 on the financial well-being of these students who depend on this income in their financial planning.

As a means of supporting our student employees as the university moves to remote work and students are leaving campus, we propose to pay estimated earnings for the remaining weeks of the term based on their historical time worked. Students may check with their hiring unit to see if it is possible to continue to work remotely and may be paid for that time as well. (3/17)

We are going to calculate an estimated amount based on the average hours worked per week since the first week you began working this term x the number of weeks left in the term. While it is not possible to know the exact future hours you would have worked, we are offering this amount as a support stipend. This stipend will be taxable income and there will be not Federal or state withholding on the payment you receive. We will share guidance for Federal Work Study separately. (3/20)

Yes, all students (work study and non-work study) will be compensated using the following formula: average hours worked per week since the beginning of the spring term x the number of weeks left in the term.

  • Federal Work Study (FWS): The FWS unearned hours payout will be processed by University Payroll and will generate a direct deposit for the FWS employees. The amount should be in the Human Resources System late Tuesday, March 24. The payments will be deposited to the designated bank accounts around March 27. These payments will not be impacted by any balance (“deficit”) in the respective student’s financial account.
  • The Student Employee Stipend, representing an estimate of unearned hours worked for the rest of the term, has been posted to the student’s financial aid accounts. The Office of Student Financial Services will process payment on Monday, March 23, and the funds should be available in the student’s designated bank account, if on direct deposit, within 2-3 days (around March 27) after processing. If you are not on direct deposit, a check will be mailed to the address on record in the OPUS system.

We have added a link to the direct deposit authorization form in OPUS. Just log into OPUS and click the link for direct deposit sign-up on the welcome banner. (3/23)

Yes, if your department asks you to do work and it can be done remotely, you are allowed to continue to work and receive pay for the actual hours worked. This is separate and additive to the Student Employee Support Stipend. (3/20)

The university will provide the 30 percent match for the work study payout. (3/24)

No, the calculations and payment processing will be handled by the Office of Financial Aid and the Payroll Office, so no action is needed by department staff. The amount of the Student Employee Support Stipend will be funded from central COVID-19 resources and will not be charged to the department. We will share guidance for Federal Work Study separately. (3/20)

Yes, as long as the work can be done remotely and the student is not required to come to campus to do the work, you can pay for work performed remotely. Be sure the time is logged into the payroll system in order to process payment.

You are correct that if a student receives a Student Employee Support stipend and is allowed to get paid for actual work, they are essentially receiving twice the income they would have earned. However, more student employees lost revenue from this disruption than gain from COVID-19, so we are very comfortable with this outcome. The departments will only pay for time actually worked. We will share guidance for Federal Work Study separately. (3/20)

Work study students will be terminated from the Federal Work Study program. (3/24)

You can terminate them now with the current date as the effective date and then after the termination has been processed by Data Services, rehire them as non-FWS (job code 9900). They may or may not have a different Kronos ID to use. (3/24)

No. In an effort to maintain social distancing, students cannot work on campus. If the student cannot work remotely, they cannot continue to work as non-FWS. (3/24)

Please wait until the non-FWS record has been approved by Data Services. Please do not back date the hiring record. If a student has a payroll record under FWS for the pay period beginning March 22, all earnings will be charged back to the department. (3/24)

If a student has a HR record and a payroll record for Spring term as a non-FWS student and/or FWS student, they should either currently have the COVID-19 Employee Payout and/or FWS payroll payout on March 27.  If after checking these items, it is determined that they have not received a payment, please let Delicia Lucky (dlucky@emory.edu) or Whitney Tucker-Jenkins (wftucke@emory.edu) know so they can investigate. (3/24)

Finances

Regular faculty and staff employed by Emory University will be paid as usual for the current anticipated duration of the social distancing protocols, no matter their role within Emory and the altered learning/working environment. The process and details are still in development, but we are committed to continuation of pay during this time of uncertainty. (3/16)

Emory will refund student accounts with a calculated amount of unused housing, dining, athletic fees, activity fees, parking fees, and other fees unrelated to academic instruction. Since instruction will continue, no instructional costs will be reimbursed (tuition, technology fees, etc.) Other services that will remain available to students, such as health related fees, will also not be refunded. (3/24)

Please complete the Emergency Funding Request located here(3/20)

Emory undergraduate students with the highest financial need will experience the greatest impact associated with the expedited closure of residence halls and the shift in academic delivery. With that in mind, Emory will provide an immediate “Student Support Stipend” to eligible undergraduate students in the amount of $1,000. These students will be contacted by the Office of Financial Aid. (3/18)

The $5 million EmoryTogether Fund was created to support degree-seeking students who have experienced financial hardships resulting from the COVID-19 pandemic. Our hope is that this assistance will help students with these hardships remain focused on pursuing their educational goals. Learn more about he EmoryTogether Fund here. (3/26)

Hardships eligible for stipends must be:

  1. Directly related to the COVID-19 pandemic;
  2. Demonstrated and verifiable; and
  3. Incurred after March 23.

For example, requests for assistance with food, housing, medical, travel, health care, child care, elder care and internet access costs, as well as hardships related to job loss or family unemployment, will all be considered. This is not meant to be an exhaustive list and other types of costs, expenses or hardships may also be eligible. More details can be found here.

Please note: Tuition payments, financial aid support and costs for future educational or personal needs not attributable to COVID-19 will not be eligible. (3/26)

Submit your request online: https://www.finance.emory.edu/sfdc/. (3/26)

Funds will be available through June 30, 2020. (3/26)

Full- or part-time degree-seeking students enrolled as of March 11, 2020, may request assistance from the EmoryTogether Fund. This includes undergraduate, graduate and professional students from all nine schools and Emory employee family members receiving courtesy scholarships. (3/26)

Yes. (3/26)

Because Emory employees have access to other hardship funds for support, Emory employees on courtesy scholarships are not eligible. (3/26)

No. The EmoryTogether Fund is not intended to provide scholarship or financial aid support. Requests for such assistance should be directed to the Office of Financial Aid. (3/26)

Campus Life and university leaders will review requests for EmoryTogether stipends. (3/26)

Yes, you can still apply for assistance for the amount not covered by the $1,000.  As we review your request, the previous support stipends and other COVID-19 related support will be considered in determining any award distribution from EmoryTogether, but they do not preclude you from requesting more support. (3/23)

There is no limit on how many applications you submit but there is a $2,500 maximum that can be awarded to an individual student from this fund. (3/23)

Please close the application and/or clear your cache. Then re-enter your login and password on the refreshed login page. (3/25)

Upon approval for a stipend, you can choose the established disbursement method you prefer: direct deposit through ACH (you will need to provide banking instructions to Emory Finance) or check (you will need to provide a current mailing address to Emory Finance). (3/26)

Refunds of net balances related to room, meal plans and other non-instruction-related fees will begin to be processed during the week of March 23 as check-out processes are completed. It is planned to have processing completed and refunds submitted to designated bank accounts, if on direct deposit, between April 1 – April 6. If not on direct deposit, a check will be mailed to the address on record in the OPUS system. (3/23)

We have added a link to the direct deposit authorization form in OPUS. Just log into OPUS and click the link for direct deposit sign-up on the welcome banner. (3/23)

If you made payments with funds from a 529 plan, please consult with your tax advisor about whether you will need to deposit any refunded payments back into the 529 plan in order to avoid a taxable event. (3/17)

Although the delivery channel has changed for the remainder of the Spring 2020 semester, the quality of the Emory teaching experience has not. Emory University has been offering personalized online experiences specifically designed for a liberal arts environment, just on a smaller scale.

  • Emory faculty will continue to teach the same courses and personally engage with students.
  • In some cases, students may have additional opportunities for personalized interaction and attention from Emory faculty.
  • Emory students will be provided the opportunity to learn together and exchange ideas via the online classroom.
  • Where appropriate, students will continue to learn in small cohorts. (3/17)

Commencement and Events

Emory has made the difficult but necessary decision to cancel Commencement exercises planned for May. We realize that this is enormously disappointing for students and their families, and we are sorry that we will not be able to gather in person this spring to celebrate our students. (3/18)

Cancellation is the one option that ensures the safety and well-being of our Emory community members in the face of the spread of COVID-19. (3/18)

Yes. Planning is already underway to celebrate and commemorate the Class of 2020 later in the year, once we are able to do so safely. More information will be shared with students and families as these plans proceed. (3/18)

As a global leader in public health and the metro-Atlanta region’s largest employer, Emory University has a special role to play in slowing the transmission of COVID-19, stewarding healthcare resources, and protecting vulnerable members of the community.

In support of these efforts, all university events and gatherings, both on and off campus, should shift to virtual venues or be postponed. If essential, brief meetings may be held in spaces large enough to accommodate appropriate social distancing. Effectively immediately, all university-sponsored events and gatherings of any size are indefinitely suspended.

If you need to cancel an event that requires the support of the Campus Services Staging team, please cancel your work order or contact the Work Management Center.

For tips and support for hosting online conferencing activity, see LITS information about Zoom. (3/17)

All spring intercollegiate athletic practices and events have been cancelled as of March 12. (3/13)

Travel

Emory is indefinitely suspending all official and previously authorized international and domestic travel for students, faculty and staff. This restriction includes travel for university-related activities such as teaching, study abroad, conferences, internships, research, recruiting, business meetings and special events. Any requests for approval of international travel must be made through the Executive Travel Safety Committee and submitted to: global@emory.edu.

Cases in the United States are increasing as is evidence of community spread. All university-sponsored domestic travel is suspended. Older adults and those who have certain medical conditions should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places and avoiding travel.

Emory Healthcare, Grady Health System, Children’s Healthcare of Atlanta and the VA Medical Center may implement more restrictive travel policies for healthcare personnel. Faculty and staff who have clinical responsibilities or whose workspaces are located in a clinical facility should follow the travel guidelines provided by their respective clinical institutions.

Emory strongly encourages you to reconsider your personal domestic and international travel in the context of the Covid-19 pandemic. Avoid all travel to countries with ongoing widespread sustained transmission of Covid-19 and consider the implications of any travel that might require 14 days of social distancing upon return to the United States. As noted above, older adults and those who have certain medical conditions should avoid situations that put them at increased risk for more severe disease. This entails avoiding crowded places and avoiding non-essential travel on long plane trips.

Effective for flights taking off at 11:59 p.m EDT on Friday, March 13, Americans returning from all restricted countries will now be required to travel through the following 13 airports:

  • Boston-Logan International Airport (BOS), Massachusetts
  • Chicago O’Hare International Airport (ORD), Illinois
  • Dallas/Fort Worth International Airport (DFW), Texas
  • Detroit Metropolitan Airport (DTW), Michigan
  • Daniel K. Inouye International Airport (HNL), Hawaii
  • Hartsfield-Jackson Atlanta International Airport (ATL), Georgia
  • John F. Kennedy International Airport (JFK), New York
  • Los Angeles International Airport, (LAX), California
  • Miami International Airport (MIA), Florida
  • Newark Liberty International Airport (EWR), New Jersey
  • San Francisco International Airport (SFO), California
  • Seattle-Tacoma International Airport (SEA), Washington
  • Washington-Dulles International Airport (IAD), Virginia 

Upon arrival, travelers will proceed to standard customs processing. They will then continue to enhanced entry screening where the passenger will be asked about their medical history, current condition, and asked for contact information for local health authorities. Passengers will then be given written guidance about COVID-19 and directed to proceed to their final destination, and immediately home-quarantine in accordance with CDC best practices.

Travel guidance is being reviewed regularly and will be updated as new information about the COVID-19 pandemic becomes available. (3/17)

In keeping with the university’s indefinite suspension of international travel, Emory is canceling all Emory-sponsored, summer 2020 undergraduate international travel, including summer study abroad programs.

Emory also encourages faculty and staff who are responsible for organizing any summer 2020 Emory-sponsored international travel for graduate or professional students, either group or individual, to reconsider their plans, as such travel may not be allowable due to the uncertain duration of the international travel suspension.

This decision was made in light of Emory’s international travel suspension and the possibility that planned summer travel could be disrupted by entry restrictions by the U.S. and/or other countries. 

Students who have been planning Emory-sponsored travel should work with their units on any logistical or administrative matters resulting from this cancellation, such as the refund of deposits paid and academic planning. Emory understands the importance of summer study abroad experiences to students’ academic plan and remains committed to working with them to ensure academic continuity during this challenging time.

Emory is closely monitoring the CDC’s COVID-19 guidance to inform university travel policies. Emory’s travel guidance will be updated as new information becomes available. Please continue to stay informed by checking the university’s COVID-19 site regularly. (3/19)

The National Institutes of Health has released updates to their current guidelines, including travel expenses. Please see this full notice for details. (3/15)

For cancellations, please refer to the airline, hotel property and car rental websites.

For specific questions on existing reservations: Contact Corporate Travel Management (CTM) at 877-289-4627 or emory@travelctm.com.

For assistance with Delta or Southwest credits and refunds: Email travel@emory.edu. (3/14)

Yes. Some links are already present on the Emory Travel website and we are continuing to add resources to the website. (3/14)

Please visit the Emory Travel website for updates. (3/24)

Please visit the Emory Travel website for updates. (3/24)

Please visit the Emory Travel website for updates. (3/24)

Please visit the Emory Travel website for updates. (3/24)

If an event cancels, please contact the event coordinators for guidance on obtaining refunds. (3/14)

Health

Students

  • Students (both on and off campus can) access the patient portal and send a MESSAGE (far left column) to the “COVID-19 Assessment Provider.” A nurse and/or provider will review your message and call you back with management recommendations within 4 hours (Monday through Friday from 9 a.m. to 4 p.m.).
  • For students with urgent concerns and after hours, including weekends, please call 404-727-7551.
  • The provider will provide recommendations based on your individual assessment and circumstances.  Some students are able to recuperate at home and others will need to be evaluated in person. At this time, testing is limited at SHS and the Emory testing centers and is being reserved for health care providers and those with chronic medical conditions. (3/23)
  • For Oxford students: Student Health Service (SHS) will continue to care for students Monday- Friday 9 a.m.- 5 p.m. Please call 770-784-8376 for assistance. For after-hours care, call 404-727-7551 and press “0” for assistance.
  • If you are experiencing severe symptoms, dial 911 or call the Emergency Room before you arrive, if you were exposed to either confirmed or suspected COVID-19 cases or traveled to areas where community transmission is widespread. (3/23)

Employees

What do I do if I am sick?
  • If you are sick, remain at home.
  • Contact your personal doctor for guidance.
  • Once you are home, stay at home until you are instructed to leave except to get medical care. Review the steps to prevent the spread of COVID-19.
  • If you are having chest pain, serious difficulty breathing or any other type of medical emergency, call 911.

 What do I do if I believe I have been exposed to COVID-19?

  • If you have symptoms (fever >100°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from your typical seasonal allergies, body aches, fatigue, diarrhea), stay home and call the COVID information line at 404-712-COVID (404-712-6843) for guidance.
  • If you don't have symptoms, you may continue to work and should self-monitor for symptoms.

 Should I self-monitor for symptoms?

  • COVID-19 is circulating within the greater-Atlanta community. All of us may have had exposure, and symptoms can be mild. Everyone should be self-monitoring for symptoms (fever >100°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from your typical seasonal allergies, body aches, fatigue, diarrhea).

 Is testing for Emory employees available?

  • Currently, Emory is prioritizing testing for symptomatic health care workers. Call the COVID information line at 404-712-COVID (404-712-6843) to be evaluated for a testing appointment and receive real-time guidance from a trained clinician. Once you have been tested, you will remain out of work while results are pending. The Office of Occupational Injury Management will support your return to work process.

What if I have questions about how I am feeling or about Emory’s guidance?

  • Please contact the COVID information line (404-712-6843) to ask questions.

Should I be concerned about the possibility of asymptomatic or mildly-symptomatic transmission?

  • Emory continues to follow new research about the degree to which this occurs with COVID-19. For adults and in health care settings, it appears that those with some symptoms are the primary drivers of the spread of this virus. It appears that those with mild symptoms can be contagious which is why Emory recommends symptom self-monitoring. (3/19)

When the spread of COVID-19 was first reported in the U.S., Emory increased the frequency and intensity of its cleaning regime in all areas of the university, focusing on common areas such as bathrooms, dining facilities and meeting rooms. If students or other members of the university community are tested for COVID-19, as were two undergraduates on March 14, then a special team of environmental health experts is immediately brought in to clean and disinfect the individual’s residence, including the bathroom and high touch areas such as surfaces and doorknobs. (3/15)

If someone within our Emory community shows symptoms similar to COVID-19, they will be instructed separate themselves from others, stay away from campus and contact a healthcare provider to get evaluates. Employees should contact their supervisor and Office of Occupational Injury Management to inform them of their illness. Any identified at-risk community member will be notified and given appropriate instructions, which may include self-monitoring and social distancing. (3/13)

Yes, all requests to donate unused medical supplies should be sent to COVID.supply@emoryhealthcare.org. (3/25)

Emory Employees

Emory’s guidelines for working remotely can be found here(3/14)

To support the Emory community as we transition to working and learning from home, anyone with an active Emory University NetID has been pre-authorized to use the VPN to gain access to the academic network.  

With that said, Emory IT cautions that:

  1. The VPN should only be used if you are unable to access the Emory network resources you need without it.
  2. The VPN should only be accessed over Emory owned and managed devices.
  3. You should disconnect from the VPN whenever you are done accessing the materials you need to free up this resource for other users.

The process for connecting to the Emory network over VPN is slightly different for different types of computers. Please refer to the Service Now Knowledge Base articles below for more information on how to work over VPN on your particular device:

(3/19)

Regular faculty and staff employed by Emory University will be paid as usual for the current anticipated duration of the social distancing protocols, no matter their role within Emory and the altered learning/working environment. The process and details are still in development, but we are committed to continuation of pay during this time of uncertainty. (3/16)

Please refer to the HR website for details regarding sick leave. (3/14)

Please refer to the HR website for guidance. (3/14)

In order to facilitate schools and units in managing extraordinary expenses related to COVID-19, we have created new Speedtypes with the following Chartfield structure that are ready for use:

  • Business Unit – EMUNV
  • Operating Unit – Owning school/unit
  • Department – Administrative or central department or other if requested by the Chief Business Officer.  (This will allow for appropriate workflow at the department level.)
  • Project – 00094049, New entity-wide COVID-19 project
  • Fund – 2961 (Central Administrative funds)
  • Class Code – Flexibility to use applicable class code to maintain financial reporting integrity and external reporting requirements
  • Program code – COVIDNew entity-wide COVID-19 program code

Schools/units will be responsible for identifying direct losses and charging to their COVID-19 SpeedType. Workflow is included at the department level to maintain oversight of transactions. (3/14)

Please encourage employees to take the necessary steps to sign up for direct deposit to eliminate mail service delays. A link for the direct deposit form can be found here(3/14)

Emory is asking that supervisors help monitor and adjust timecards as needed. Supervisors may also need to convert clock in access for employees to off campus. Emory will not be processing special check runs for short payments, so accuracy is critical(3/14)

Please contact Emory Travel. (3/14)

Data Center and other essential staff will be working as usual. (3/14)

Data Center and other essential staff will be working as usual. (3/14)

Yes, Data Center and other essential staff will be working as usual. (3/14)

Question about COVID-19?

Please fill out the form below if you seek additional information about how Emory is responding to COVID-19. We will monitor emails during normal business hours and update our Common Questions as needed.